---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Components installed with Dispute Rules Content Pack for Nacha

# Components installed with Dispute Rules Content Pack for Nacha {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with Dispute Rules Content Pack for Nacha.

## Plugins {#components-installed-with-dispute-rules-content-pack-for-nacha__section_fgl_xnw_5gc}

Note:  
The Dispute Rules Content Pack for Nacha application is dependent on the Financial Services Card Operations application.
{#components-installed-with-dispute-rules-content-pack-for-nacha__table_qmv_14w_5gc__entry__2}

| Plugin | Description |
|-|-|
| Financial Services Card Operations \[com.sn_bom_credit_card\] | Used to reference dispute transactions and related disputes data. |
[Table 1. Plugins for Dispute Rules Content Pack for Nacha]

{#components-installed-with-dispute-rules-content-pack-for-nacha__table_qmv_14w_5gc}

## Tables {#components-installed-with-dispute-rules-content-pack-for-nacha__section_anq_y4w_5gc}

No tables are included with Dispute Rules Content Pack for Nacha. Chargeback reason codes are stored in Financial Services Operations Core.

## Roles {#components-installed-with-dispute-rules-content-pack-for-nacha__section_roles_nacha_cp}

No custom roles are shipped with Dispute Rules Content Pack for Nacha. Access to dispute
records and determination results is governed entirely by roles defined
in Financial Services Card Operations:
{#components-installed-with-dispute-rules-content-pack-for-nacha__table_roles_nacha_cp__entry__2}

| Role | Description |
|-|-|
| sn_bom_credit_card.dispute_agent | Full read/write access to dispute records; can trigger NACHA determination through the parent application's workflow. |
| sn_bom_credit_card.dispute_viewer | Read-only access to dispute records, including NACHA determination results. |
| sn_bom_credit_card.dispute_manager | Managerial and reporting access to dispute records, including NACHA determination results. |
[Table 2. Roles that govern access to Dispute Rules Content Pack for Nacha data]

{#components-installed-with-dispute-rules-content-pack-for-nacha__table_roles_nacha_cp}

## Dispute Reason Codes {#components-installed-with-dispute-rules-content-pack-for-nacha__section_upm_p2c_xgc}

Dispute Rules Content Pack for Nacha includes 10 reason codes and the predefined logic to determine if the codes apply to a disputed transaction.
{#components-installed-with-dispute-rules-content-pack-for-nacha__table_k5z_w2c_xgc__entry__4}

| Reason code | Title | Timeframe | WSUD required |
|-|-|-|-|
| R05 | Unauthorized Consumer Debit using Corporate SEC Code | 60 days | Yes |
| R06 | ODFI Requested Return | Not defined, determined by ODFI and RDFI | No |
| R07 | Customer Revoked Authorization | 60 days | Yes |
| R10 | Originator not known and/or not authorized to Debit Receiver's Account | 60 days | Yes |
| R11 | Customer advises not within Authorization Terms | 60 days | Yes |
| R24 | Duplicate Entry | 2 banking days | No |
| R29 | Not Authorized by Corporate Customer | 2 banking days | No |
| R31 | Permissible Return (CCD and CTX only) | Not defined, determined by the ODFI and RDFI | No |
| R37 | Source Document Presented | 60 days | Yes |
| R39 | Improper Source Document | 2 banking days | No |
[Table 3. Dispute reason codes in Dispute Rules Content Pack for Nacha]

{#components-installed-with-dispute-rules-content-pack-for-nacha__table_k5z_w2c_xgc}