---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Pre-arbitration and arbitration overview

# Pre-arbitration and arbitration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.

## Workflows {#pre-arbitration-and-arbitration-overview__section_tts_bsf_n2c}

An appeal can also be created by the issuer or acquirer if either party isn't satisfied with the arbitration ruling from Visa.

Pre-arbitration and arbitration follow one of two workflows.  
{#pre-arbitration-and-arbitration-overview__table_z52_n2z_m2c__entry__3}

| Workflow name | Dispute category | Initiated by |
|-|-|-|
| Collaboration | * Processing errors * Consumer disputes {#pre-arbitration-and-arbitration-overview__ul_krq_r2z_m2c} | Issuer |
| Allocation | * Fraud * Authorization {#pre-arbitration-and-arbitration-overview__ul_fcv_52z_m2c} | Acquirer |
[Table 1. Pre-arbitration and arbitration workflows]

{#pre-arbitration-and-arbitration-overview__table_z52_n2z_m2c}
* **[Allocation workflow](https://www.servicenow.com/docs/_zW3P701EXdAU5nWCXFTiw)**   
  The allocation workflow lets the acquirer initiate pre-arbitration and arbitration for fraud and authorization disputes.
* **[Collaboration workflows](https://www.servicenow.com/docs/sYP0v8bLjdap2blbyUGaCQ)**   
  The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.