---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Resume a dispute case as a customer

# Resume a Disputes intake via Virtual Agent dispute case as a customer {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how a customer can resume a card dispute case in Disputes intake via Virtual Agent when they close a Virtual Agent chat before submitting the case.

## Before you begin

Role required: none

## Procedure

1. In the Customer Support portal, navigate to My ListsMy Cases.
2. In the My Cases list, select the Case number for the incomplete case.  
   An incomplete case may be in a New state.
3. Complete the remaining activities in the playbook.  
4. At the Submit dispute activity, select Submit.

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