---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Managing disputes integrated with Visa

# Managing disputes integrated with Visa {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Dispute management workflow integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.  
This integration enables you to invoke the following at the transaction level:

* Conduct cardholder purchase inquiries
* Search for specific transactions
* Link associated transactions
* Report fraudulent activity
* Create a Visa case
* Initiate chargebacks
* Submit dispute questionnaires
{#work-on-a-dispute-case-integrated-with-visa__ul_ctk_kzy_m2c}
* **[Pre-arbitration and arbitration](https://www.servicenow.com/docs/I~hfLm6Iq4uiNe1v9QFVuw)**   
  The Dispute management workflow integration with Visa supports pre-arbitration and arbitration workflows. These workflows help resolve disputes between issuers and acquirers.
* **[Processing a Visa card dispute](https://www.servicenow.com/docs/yWdLgyqsmCxwqUdClrlKEQ)**   
  A dispute case moves through Initiate, Processing, and Closure stages. The case playbook displays disputed transaction details, including customer information, dispute amount, card details, merchant, transaction state, and activity SLA.