--- sourceDocument: Australia Financial Services Operations sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations Release : - australia ft:locale : - en-US ft:publication_title : - Australia Financial Services Operations ft:clusterId : - finso bundleId : - finso workflow : - Customer and Industry --- # Explore # Exploring Financial Services Operations Integration with FRISS {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Financial Services Operations Integration with FRISS The Financial Services Operations Integration with FRISS enables insurance companies to embed the FRISS API for Claims into their workflows, enhancing fraud detection, underwriting, and claims management. This integration supports detecting fraud, assessing risks, and managing compliance to improve profitability, customer satisfaction, and operational efficiency. Show full answer Show less ## Key Features * Integration with the FRISS API for Claims to capture and save fraud scores directly into claim data objects. * Real-time fraud detection during claims management, providing timely risk assessments throughout different claims stages. * A user interface for portfolio monitoring that offers visibility into claims and fraud scores. * A layered workflow architecture including: * **Workflow Layer:** Hosts Commercial and Personal Lines Claims applications to trigger and store fraud scores. * **Adapter/Integration Layer:** Executes FRISS spoke actions and stores fraud scores in additional tables. * **Spoke Layer:** Contains FRISS spoke actions that interact with FRISS REST APIs to retrieve fraud scores. ## Benefits for ServiceNow Customers This integration addresses common insurance fraud issues such as false claims, staged accidents, and claim inflation, which are often detected manually causing delays and errors. By leveraging FRISS, your company can: * Automate fraud detection within claims processes to reduce manual efforts and improve accuracy. * Receive real-time, data-driven fraud scores to quickly assess customer and claim risks. * Reduce false positives and avoid fraudulent claims more effectively. * Accelerate processing of legitimate claims, improving claims handling efficiency. Overall, Financial Services Operations Integration with FRISS empowers your insurance workflows with automated, real-time fraud prevention that enhances operational efficiency and risk management. With Financial Services Operations Integration with FRISS, your insurance company can embed the FRISS API for Claims in workflows, detect and prevent fraud, and improve your underwriting and claims processes. ## Overview of the application {#explore-fso-integration-with-friss__section_thq_2jh_wwb} By using FRISS, you can detect fraud, assess your risks, and perform compliance management. You can also improve your profitability, customer satisfaction, and operational efficiency. You can use the Financial Services Operations Integration with FRISS application to do the following tasks: * Integrate with the FRISS API for Claims to save the scores returned by FRISS into the relevant claim data object. * Detect fraud as you manage your claims cases. * Get real-time scores of your claims data at different stages of the claims process. * Use the user interface for portfolio monitoring. {#explore-fso-integration-with-friss__ul_eny_pjj_c5b} ## FRISS workflow {#explore-fso-integration-with-friss__section_pbr_b4k_15b} The following diagram is a workflow of the FRISS integration. The diagram shows the role that each layer plays in the Financial Services Operations application. Figure 1. Workflow of Financial Services Operations integration with FRISS {#explore-fso-integration-with-friss__table_nwm_zkl_15b__entry__2} | Layer | Description | |-|-| | Workflow Layer | Layer that contains the Commercial Lines Claims and Personal Lines Claims applications for triggering and storing fraud scores. | | Adapter/Integration Layer | Layer that contains the Financial Services Operations Integration with FRISS subflow to execute the FRISS spoke actions and to provide a fraud score. Additional tables are added to this service to store the fraud score. | | Spoke Layer | Layer that contains the FRISS spoke actions that use REST APIs to interact with FRISS. For more information on the FRISS spoke actions, see[FRISS Spoke](https://www.servicenow.com/docs/access?context=friss-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US). | [Table 1. Layers in FRISS integration workflow] {#explore-fso-integration-with-friss__table_nwm_zkl_15b} ## Financial Services Operations Integration with FRISS benefits {#explore-fso-integration-with-friss__section_bl3_5ry_wwb} FRISS can help you solve the fraudulent activity that occurs in the insurance industry, such as false reporting of claims, staged accidents, and inflation of claims. Currently, investigations into these activities are often carried out manually, which results in a slow and inefficient claims process. This inefficient process increases the risk of human error and allows fraudulent activity to go undetected. FRISS provides real-time, data-driven scores and insights that can help you to assess the inherent risks of your customers and interactions quickly. Because your services are primarily focused on Auto, Property, and General Liability claims, by using FRISS, you can build automated fraud detection into your claims processes. By scoring the claims in real time, Financial Services Operations Integration with FRISS helps your company to reduce the number of false positives, increase the number of avoided claims, and process the genuine claims immediately.