---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Components installed with Business Operations

# Components installed with Financial Services Business Deposit Operations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Components installed with Financial Services Business Deposit Operations

The Financial Services Business Deposit Operations application installs a range of components essential for managing business deposit cases and workflows in ServiceNow.
This includes tables, user roles, scheduled jobs, related plugins, and store applications that support deposit operations and customer service management.
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## Plugins Installed

* **Customer Service \[com.sncustomerservice\]**: Extends Customer Service Management tables into Financial Services Operations applications, enabling integrated data and workflow support.

## Store Applications Installed

* **Financial Services Operations Core**: Manages customer data required to initiate and process deposit service requests.
* **Document Processor**: Supports document services tasks integrated into deposit operations workflows.
* **Playbooks for Customer Service Management**: Provides a visual, task-oriented interface for consistent business process workflows in customer service.
* **CSM Contributor User**: Enables middle office teams to create and manage customer request cases, enhancing collaboration and case handling.

## Roles Installed

Several roles are included to manage permissions and responsibilities within deposit operations:

* **Deposit admin \[snbomdepositb2b.admin\]**: System administrator role with full configuration, case management, and role assignment privileges.
* **Deposit agent \[snbomdepositb2b.agent\]**: Allows creation, update, and management of deposit service cases and tasks with access to overall case status.
* **Deposit contributor \[snbomdepositb2b.contributor\]**: Supports case creation and management up to the initiate and review stage; must be combined with CSM Contributor user roles.
* **Deposit agent connector \[snbomdepositb2b.agentconnector\]**: Manages cases for accounts assigned to the user; requires integration with CSM industry data model roles.
* **Deposit manager \[snbomdepositb2b.manager\]**: Access to performance analytics dashboards and process mining tools for deposit operations.
* **Deposit viewer \[snbomdepositb2b.viewer\]**: Provides read-only access to all deposit cases and related data.

## Tables Installed

The application includes tables specialized for deposit operations with an inheritance structure to extend base financial services tables:

* **Deposit Base \[snbomdepositb2bbase\]**: Core table extended from Financial Services Base, foundational for business deposit service cases.
* **Business Deposit Service Case \[snbomdepositb2bservice\]**: Stores all deposit cases; extends the Deposit Base table.
* **Business Deposit Task \[snbomdepositb2btask\]**: Holds all deposit-related tasks linked to cases; extends the Financial Task table.
* **Deposit Operating Instruction \[snbomdepositb2boperatinginstruction\]**: Contains all operating instructions relevant to business deposit cases.  
Several types of components are installed with installation of the Financial Services Business Deposit Operations application, including tables, user roles,
and scheduled jobs. The application also installs related plugins and store applications if they
aren't already installed.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Plugins installed {#installed-with-business-deposit-ops__section_dr4_2sw_llb}

{#installed-with-business-deposit-ops__table_qdc_ksw_llb__entry__2}

| Plugin | Description |
|-|-|
| Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. |
[ ]

{#installed-with-business-deposit-ops__table_qdc_ksw_llb}

## Store applications installed {#installed-with-business-deposit-ops__section_fvr_gtw_llb}

{#installed-with-business-deposit-ops__table_ulz_4tw_llb__entry__2}

| Store application | Description |
|-|-|
| Financial Services Operations Core | Stores the customer data that is needed to make deposit service requests. For more information, see [Financial Services Operations Core](https://www.servicenow.com/docs/XGeC6_YkarhvSF2L5mFtcg "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). |
| Document Processor | Enables management of document services tasks that are used in Financial Services Business Deposit Operations workflows. For more information, see [Integrating with Document Processor](https://www.servicenow.com/docs/LZO6l08EG9aGT0IsP_UF6g "ServiceNow Financial Services Document Processor enables other Financial Services Operations applications to collect and verify documents that are used in workflows across these applications. You can submit documents for verification​, and request deferment​ or exception."). |
| Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks in Customer Service Management](https://www.servicenow.com/docs/access?context=setting-up-csm-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). |
| CSM Contributor User | Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://www.servicenow.com/docs/access?context=config-contributor-user&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) [Configure Contributor Users](https://www.servicenow.com/docs/access?context=config-contributor-user&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). |
[ ]

{#installed-with-business-deposit-ops__table_ulz_4tw_llb}

## Roles installed {#installed-with-business-deposit-ops__section_wly_yyh_wdb}

{#installed-with-business-deposit-ops__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Deposit admin \[sn_bom_deposit_b2b.admin\] | Application-specific system administrator role for deposit operations that can: * Grant deposit operations roles * Delete deposit service cases and tasks * Configure the deposit operations application * Create and modify deposit service definitions * Read, write, and create access to deposit data {#installed-with-business-deposit-ops__ul_kjh_zh2_gmb} | * sn_bom.service_definition_admin * sn_bom_deposit_b2b.agent * sn_bom_deposit_b2b.manager {#installed-with-business-deposit-ops__ul_qbv_rny_rnb} |
| Deposit agent \[sn_bom_deposit_b2b.agent\] | * Create deposit service cases and enter case data * View the overall status of cases * Work on deposit service cases and tasks {#installed-with-business-deposit-ops__ul_pdp_wj2_gmb} | * sn_bom_document.b2b_viewer * sn_bom.b2b_agent * sn_bom_document.b2b_collector * sn_bom.deposit_account_viewer {#installed-with-business-deposit-ops__ul_km5_wp4_ylb} |
| Deposit contributor \[sn_bom_deposit_b2b.contributor\] | * Create deposit service cases and enter case data * View the overall status of cases * Work on deposit service cases and tasks until the Initiate and review stage {#installed-with-business-deposit-ops__ul_pbw_lvc_qrb} Important: For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see [Roles and Personas](https://www.servicenow.com/docs/MTIqpkRRyB1b1FlKdColFw "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom_document.b2b_viewer * sn_bom.account_data_viewer * sn_customerservice.csm_workspace_user * sn_bom.b2b_contributor * sn_bom.deposit_account_viewer * sn_bom_document.b2b_collector {#installed-with-business-deposit-ops__ul_mpv_gxc_qrb} |
| Deposit agent connector \[sn_bom_deposit_b2b.agent_connector\] | * Create deposit service cases and enter case data * View the overall status of cases * Work on deposit service cases and tasks to fulfill requests for accounts managed by them {#installed-with-business-deposit-ops__ul_vx3_kvc_qrb} Important: For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://www.servicenow.com/docs/MTIqpkRRyB1b1FlKdColFw "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom_document.b2b_viewer * sn_bom.viewer * sn_bom.account_data_viewer * sn_bom.agent * sn_bom.deposit_account_viewer * sn_bom_document.b2b_collector {#installed-with-business-deposit-ops__ul_wx3_kvc_qrb} |
| Deposit manager \[sn_bom_deposit_b2b.manager\] | * View the Performance Analytics reports in the deposit operations dashboard * Use Process Mining projects for deposit operations processes {#installed-with-business-deposit-ops__ul_qgj_jdb_v4b} | sn_bom_deposit_b2b.agent |
| Deposit viewer \[sn_bom_deposit_b2b.viewer\] | Has read-only access to all deposit service cases and related data | * sn_bom.service_definition_read * sn_bom.account_data_viewer * sn_bom.deposit_account_viewer {#installed-with-business-deposit-ops__ul_xp2_kq4_ylb} |
[ ]

{#installed-with-business-deposit-ops__table_u1t_gb1_wdb}

## Tables installed {#installed-with-business-deposit-ops__section_s1x_dzh_wdb}

{#installed-with-business-deposit-ops__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Deposit Base \[sn_bom_deposit_b2b_base\] | Business Deposit Service Case table extends the Deposit Base table. Deposit Base table extends the Financial Services Base \[sn_bom_case\] table. |
| Deposit Operating Instruction \[sn_bom_deposit_b2b_operating_instruction\] | Stores all operating instructions for all business deposit cases. |
| Business Deposit Service Case \[sn_bom_deposit_b2b_service\] | Stores all business deposit cases. This table extends the Deposit Base \[sn_bom_deposit_b2b_base\] table. |
| Business Deposit Task \[sn_bom_deposit_b2b_task\] | Stores all deposit tasks for all business deposit cases. This table extends the Financial Task \[sn_bom_task\] table. |
[ ]

{#installed-with-business-deposit-ops__table_fbz_45z_vdb}