---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Treasury Operations workflows

# Financial Services Treasury Operations workflows {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of Financial Services Treasury Operations workflows

The Financial Services Treasury Operations application automates treasury service processes by installing configurable workflows that create cases and assign tasks to treasury and document agents.
These workflows streamline treasury service requests, such as onboarding and service modifications, improving operational efficiency and case resolution times.
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## Key Features

* **Predefined workflows:** Includes Remote Deposit Capture (RDC) Service and Wire Transfer Service workflows.
* **Workflow tools:** Built with Process Automation Designer and Flow Designer, allowing treasury administrators to review and customize workflows to fit organizational needs.
* **Case management:** Cases are initiated by treasury contributors and routed automatically via assignment rules to the appropriate back-office teams for task completion.
* **Case playbook:** Guides agents through defined steps for each treasury service request, ensuring consistency and compliance.

## How the workflows operate

* **Customer interaction:** The process begins when a customer requests a treasury service from the financial institution.
* **Treasury contributor role:** A contributor (e.g., relationship manager) initiates a treasury product onboarding case, updates case details, and submits the application, which triggers the workflow.
* **Back-office processing:** Treasury agents perform due diligence (specifically in RDC workflows), document agents generate and manage agreement documents, and fulfillment tasks are assigned as needed.
* **Service activation and closure:** Once all tasks are complete, the treasury agent activates the service in the core system, notifies the customer, and initiates customer training. The case is then closed as complete.

## Benefits for ServiceNow Customers

By implementing these automated workflows, ServiceNow customers in financial services can expect streamlined treasury service operations with clear task routing, enhanced case management, and greater control over service delivery. The flexibility to customize workflows ensures alignment with specific institutional policies and processes, resulting in faster and more reliable treasury service fulfillment.  
The Financial Services Treasury Operations application installs automated workflows that can be configured for any treasury service. These workflows create cases and route tasks to the treasury and document agents.

## Workflows available with this application {#fso-treasury-ops-workflow__section_s2z_54k_qqb}

The following predefined workflows for treasury services are available with the application:

* Remote Deposit Capture (RDC) Service
* Wire Transfer Service
{#fso-treasury-ops-workflow__ul_esj_bvp_qqb}

These workflows are built using [Process Automation Designer](https://www.servicenow.com/docs/access?context=process-automation-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US) and [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&version=australia&pubname=australia-application-development&ft:locale=en-US). The treasury admin can review and customize these workflows according to the needs of their organization.
The following diagram shows how the application helps bank agents resolve a treasury request for onboarding RDC service.Figure 1. Treasury operations workflow example for onboarding RDC service

## General workflow for Treasury Operations {#fso-treasury-ops-workflow__section_pwy_vhf_tnb}

When a customer requires a treasury product, a treasury contributor initiates a case and updates its details, triggering the workflow. Throughout the workflow, treasury and document agents complete their assigned tasks and
update the status of the case. The case playbook guides agents through the steps that are needed to resolve the case.  
The following is a typical treasury workflow in the Financial Services Treasury Operations application.  
Note:  
Depending on the service request type, a workflow might have additional or fewer tasks.

As a customer
:   A customer contacts the financial institution and requests for a treasury service.

As a treasury contributor
:   A treasury contributor, such as a relationship manager, submits a request for a treasury product activation or modification on behalf of the customer.

    1. The contributor initiates a treasury product onboarding case.
    2. In the case playbook, the contributor updates the case details in the Initiate stage and submits the application.

    {#fso-treasury-ops-workflow__ol_vlc_52r_qqb}

    A workflow is triggered automatically and the assignment rules route the associated tasks to the appropriate back-office teams.

As back-office agents
:
    1. In the case playbook, a treasury agent reviews the case details and performs a due diligence. If the applicant meets the standards of the financial institution, the agent marks the task as complete.  
       Note:  
       The due diligence task appears only for the RDC service workflow.
    2. The document agent works on the document task to generate an agreement document, share it with the customer, and get an acceptance for it.The workflow generates fulfilment tasks for a treasury agent to work on
       them.

    3. When all prior tasks are completed, a treasury agent activates the treasury service in their core treasury system, sends the service activation email to the customer, and starts the customer training for the treasury service.
    {#fso-treasury-ops-workflow__ol_qsl_rlp_5nb}

The state and stage of the case is set to Closed Complete.