---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Create a service definition category for Insurance claims

# Create a service definition category for Insurance claims {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a service definition category in Insurance claims to properly classify and handle claims that are related to a particular benefit.

## Before you begin

Set the application scope in your instance to Insurance claims.

Role required: admin

## About this task

A service definition category is a logical grouping of service definitions. It can act as a filtering mechanism and reduce the number of available services.

## Procedure

1. Navigate to AllInsurance claimsAdministrationService definition categories.
2. Select New.
3. On the form, fill in the fields.  
   {#create-a-service-definition-category-for-insurance-claims__table_h1q_w4l_fdc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the service definition category. |
   | Description | Description of the service definition category. |
   | Order | Order in which the service definition category is displayed. |
   | Active | Whether the service definition category is active. |
   [Table 1. Service definition category form]

   {#create-a-service-definition-category-for-insurance-claims__table_h1q_w4l_fdc}
4. Select Submit.

*[\>]: and then