---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/financial-services-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Discuss a claim

# Discuss a claim {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Discuss details of a claim with additional users that have access to the claim record.

## Before you begin

Role required: sn_ins_claim_cml.fnol_representative, sn_ins_claim_cml.auto_processor, sn_ins_claim_cml.auto_adjuster, sn_ins_claim_cml.manager

## About this task

Create or view an ongoing sidebar discussion for cases.

## Procedure

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. Open a case from the list.
4. Select Discuss.
5. Enter a subject for the discussion.
6. Add participants to the discussion.
7. Select Start discussion.  
   The discussion associates with the claim record.

## What to do next

To view a discussion, select Discuss, then select Open record for the discussion you want to view.
**Related topics**   

* [Create a Sidebar discussion for a record](https://www.servicenow.com/docs/access?context=sidebar-discussions-record&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)

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