---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Action item collaborator synchronization with Smart Assessment

# Action item collaborator synchronization with Smart Assessment {#ariaid-title1}

Release version: Australia  
Updated July 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When users are assigned to a recovery action item, they are automatically synced as collaborators on the linked Smart Assessment instance.

When an action item of type Assessment transitions to Work in progress, a linked Smart Assessment Engine instance is created. The users assigned to the action item are synced as the assessor and collaborators on that instance.

## Assessor assignment {#action-item-collaborators-smart-assessment-sync__assessor_assignment}

User in the action item's Assigned to field becomes the assessment assessor. If Assigned to is empty, the assignment group manager becomes the assessor.

This applies both when the assessment is created and after the action item is updated.

## Collaborator sync {#action-item-collaborators-smart-assessment-sync__collaborator_sync}

The following users are added to assessment collaborators:

* Users from Additional assignee list
* Members of the assignment group
* Assignment group manager (unless already the assessor)

{#action-item-collaborators-smart-assessment-sync__ul_kgx_dkm_fkc}  
Note:  
The current assessor is excluded from the collaborator list.

## Reverse sync: Smart Assessment to action item {#action-item-collaborators-smart-assessment-sync__reverse_sync}

When collaborators are added or removed directly on the assessment, the action item's Additional assignee list updates automatically.

## Loop protection {#action-item-collaborators-smart-assessment-sync__loop_protection}

If an action item syncs to Smart Assessment and Smart Assessment syncs back to action item, it may repeat endlessly without loop protection. Loop protection prevents infinite back-and-forth syncing between the two records.

When assignment group members are added to the assessment, they stay as a group and not as individual names. This way, when the assessment syncs back to the action item, it doesn't trigger another sync, breaking the loop.

## Technical details {#action-item-collaborators-smart-assessment-sync__section_sv3_mlm_fkc}

{#action-item-collaborators-smart-assessment-sync__table_technical_details__entry__2}

| Attribute | Value |
|-|-|
| Table | sn_recovery_event_item |
| Trigger | After UPDATE |
| Filter | Type = assessment AND assessment_template is not empty |
| Monitored Fields | assigned_to, assignment_group, additional_assignee_list |
[Table 1. sn_recovery_event_item table business rule]

{#action-item-collaborators-smart-assessment-sync__table_technical_details}