---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create an AI case

# Create an AI case in the AI Risk and Compliance workspace {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included
for prompt resolution.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user or sn_ai_case_mgmt.ai_case_analyst or sn_ai_case_mgmt.ai_case_manager

## Procedure

1. Navigate to AllAI Risk and ComplianceAI Risk and Compliance Workspace.
2. On the AI cases dashboard, on the AI cases tab, select Create AI case.
3. On the form, fill in the fields.  
   For a description of the field values on the Create New AI case form, see [Create New AI case form](https://www.servicenow.com/docs/deykyOiQAS0yyCxX3n6xKg "Use the Create New AI case form in the AI Risk and Compliance workspace to report an AI case with the necessary details.").
4. Select Save.  
   The form is saved and an AI case is created.

## Result

The case is assigned to the AI case team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI case created.

An AI case passes through: New, Triage, Investigate, Resolve, Post case review, and Close states.

## What to do next

After the AI case is created, it is routed to the case team and enters
the New state for triage. The assigned AI Case
Analyst begins investigation and may request additional information.
For more information about the case workflow, see
[AI cases and inquiries](https://www.servicenow.com/docs/i_HhgQ~4Vt_CXnnq0JtAUg "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance."). If an assessment is needed,
see [Initiate AI assessment on an AI asset](https://www.servicenow.com/docs/C_AHZ2ztCatheap7stFd2g "Initiate an AI assessment on an AI asset to send an assessment questionnaire to the assigned user, enabling structured evaluation of the asset against published assessment templates.").
* **[Create New AI case form](https://www.servicenow.com/docs/deykyOiQAS0yyCxX3n6xKg)**   
  Use the Create New AI case form in the AI Risk and Compliance workspace to report an AI case with the necessary details.

**Related concepts**   

* [AI cases and inquiries](https://www.servicenow.com/docs/i_HhgQ~4Vt_CXnnq0JtAUg "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.")  
**Related tasks**   

* [Report an AI case from the Employee Center](https://www.servicenow.com/docs/xBimXArK~ANYWnoxRdbHrg "Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.")
* [Create an AI issue in the AI Risk and Compliance workspace](https://www.servicenow.com/docs/Oro4rrchu1qYfTW~LpeFag "Identify and manage issues related to the impacted areas for the reported AI case in the AI Risk and Compliance workspace.")

*[\>]: and then