---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create an AI issue

# Create an AI issue in the AI Risk and Compliance workspace {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Identify and manage issues related to the impacted areas for the reported AI case in the AI Risk and Compliance workspace.

## Before you begin

Role required: sn_grc_ai_gov.ai_risk_and_compliance_analyst or sn_grc_ai_gov.ai_risk_and_compliance_manager

## About this task

An AI issue represents an identified control failure, compliance gap, or unacceptable risk level associated with an AI asset. Creating an issue enables you to formally track the problem, assign ownership, and drive remediation through a defined workflow. Issues can be created from the AI cases dashboard at any point during the AI asset life cycle and are typically raised when a control attestation reveals a gap, a risk assessment identifies an unacceptable exposure, or an AI case investigation uncovers a compliance concern.

An AI issue transitions through the following states: New, Analyze, Respond, Review, Closed Complete, and Closed Incomplete. For information about the issue management life cycle, see [Manage issues](https://www.servicenow.com/docs/jVeZiYPwGkzG6nhuo30qWA "You can measure the effectiveness of your company's risk management program by how quickly and completely it identifies and reacts to risk and compliance issues.").

## Procedure

1. Navigate to AllAI Risk and ComplianceAI Risk and Compliance Workspace.
2. On the AI cases dashboard, on the AI cases tab, select Create issue.
3. On the form, fill in the fields.  
   For a description of the field values on the Create New Issue, see [Create New AI Issue form](https://www.servicenow.com/docs/WsZNuJCcSXG_RMFG3ad6bA "Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case.").
4. Select Save.  
   The form is saved and an AI issue is created.
{#create-ai-issue-in-the-ai-risk-and-compliance-workspace__steps_crs_qrb_1fc}

## Result

The created AI issue is assigned to the owner of the control. An AI issue transitions through: New, Analyze, Respond, Review, Closed Complete, or Closed In complete states. A user with the
sn_grc_ai_gov.ai_risk_and_compliance_analyst role can work on the AI issue and oversee its closure.

## What to do next

After the AI issue is created, the assigned control owner receives a
notification and the issue enters the New state.
To track remediation progress and close the issue, see
[Remediate an issue in AI Risk and Compliance](https://www.servicenow.com/docs/8uHU7LrrJVwTnjptWNxO5A "After an issue has been created, reported, identified, triaged, and investigated, you can remediate it."). To initiate an
assessment on the related AI asset, see
[Initiate AI assessment on an AI asset](https://www.servicenow.com/docs/C_AHZ2ztCatheap7stFd2g "Initiate an AI assessment on an AI asset to send an assessment questionnaire to the assigned user, enabling structured evaluation of the asset against published assessment templates.").
* **[Create New AI Issue form](https://www.servicenow.com/docs/WsZNuJCcSXG_RMFG3ad6bA)**   
  Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case.

**Related concepts**   

* [AI cases and inquiries](https://www.servicenow.com/docs/i_HhgQ~4Vt_CXnnq0JtAUg "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.")  
**Related tasks**   

* [Remediate an issue in AI Risk and Compliance](https://www.servicenow.com/docs/8uHU7LrrJVwTnjptWNxO5A "After an issue has been created, reported, identified, triaged, and investigated, you can remediate it.")
* [Create an AI case in the AI Risk and Compliance workspace](https://www.servicenow.com/docs/hd95bZ20n8l5hP5_3GeFow "Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.")

*[\>]: and then