---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Follow up on an anonymous report

# Follow up on a report from the Anonymous Reporting Center {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
After you submit an anonymous report, save the Report key and Report number. Use these reference numbers to follow up or address comments on your case anonymously.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user (This role is required to access the Employee Center). No role is required to submit a report directly through the Anonymous Report Center.

## About this task

You can report anytime, without sharing your name or contact details. Investigators only see the report details, not who submitted it. The AI case is managed as part of AI Risk and Compliance application and can be viewed in AI Control Tower to support risk and compliance oversight. After you submitted your anonymous AI case, the system generated a report number and a private report key. You need the report key to check status updates or provide additional information later. If you lose the report key, it can't be recovered and the case can't be identified or retrieved on your behalf. You need this information to follow up on a case.

If you have not
yet submitted an anonymous AI case, see [Report an AI case anonymously](https://www.servicenow.com/docs/ZTJ_T0ngL09wfDgPtPjRYA "Report an AI case without revealing your identity using the Anonymous Reporting Center. Your name and contact details are not shared with investigators. Save the report key and report number provided after submission to track updates or provide additional information later.") for submission steps and field descriptions.

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. Access the Anonymous report center using one of these options.

   | Option | Description |
   | Direct portal access | 1. Launch the portal by using \[your instance URL\]/arc. 2. Select Submit a report anonymously. {#follow-up-anonymously__ol_y32_l4d_l3c} |
   | Employee center access | 1. Navigate to AllSelf-ServiceEmployee Center. 2. On the Employee Center landing page, select Help centerTechnology services and then select AI assets from the Technology services topics section. 3. Select the Visit Anonymous Report Center card. Note: A confirmation dialog appears when you select this card. It notifies you that your current session will end and you will be signed out of the application. After confirmation, you gain access to the Anonymous Reporting Center as a guest user to maintain your anonymity throughout the submission process. 4. Select Submit a report anonymously. {#follow-up-anonymously__ol_z32_l4d_l3c} |
   |-|-|

   {#follow-up-anonymously__choicetable_x32_l4d_l3c}  
   If you are unable to access the Anonymous Report Center, confirm the following.
   * Confirm with a team member that has the admin role that the AI Case Management is installed and active.
   * Ensure that pop-up blockers or browser extensions aren't preventing the portal from loading.
   {#follow-up-anonymously__ul_aj2_l4d_l3c}  
   After accessing the Anonymous report center, you are signed out automatically to keep your identity anonymous.
3. On the Anonymous Reporting Center landing page, select Follow up on a report.
4. Enter the Report key, Report number, and the Text verification characters.  
   Note:  
   If you can't find the Report key and Report number, submit a new case.
5. Select Next.  
   This step opens your report, which hosts the case status and the history of your interactions with the investigator. Your identity remains confidential throughout.

## Result

Your report opens, showing the current case status and the full
history of interactions with the investigator. You can add new
information or respond to investigator comments while your
identity remains confidential.

## What to do next

Use the report to add new information or to respond to investigator comments.  
Note:  
Maintain the report number and private report key securely so you can track updates or provide additional information without revealing your identity.
**Related concepts**   

* [Anonymous Reporting Center (ARC)](https://www.servicenow.com/docs/z_PErPISRtew9S4pSywlew "Anonymous Reporting Center (ARC) enables employees to submit compliance, privacy, or AI-related concerns without revealing their identity")
* [AI cases and inquiries](https://www.servicenow.com/docs/i_HhgQ~4Vt_CXnnq0JtAUg "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.")  
**Related tasks**   

* [Report an AI case anonymously](https://www.servicenow.com/docs/ZTJ_T0ngL09wfDgPtPjRYA "Report an AI case without revealing your identity using the Anonymous Reporting Center. Your name and contact details are not shared with investigators. Save the report key and report number provided after submission to track updates or provide additional information later.")

*[\>]: and then