--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Operations tab # Operations tab {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operations tab The Operations tab in the AI Risk and Compliance workspace offers a comprehensive overview of managed AI systems, presenting key metrics related to assessments, control assurance, issues, policy exceptions, and AI cases. It provides critical insights by aggregating data from records linked to AI assets through various stages of their lifecycle, enabling effective governance and risk management. Show full answer Show less ## How Dashboard Metrics Are Derived Metrics on the Operations tab are generated by summarizing records associated with managed AI assets, such as assessments, control attestations, indicators, issues, policy exceptions, and AI cases. These metrics are displayed as counts grouped by relevant categories like state, status, priority, or risk rating depending on the widget type. For example, assessment widgets organize data by lifecycle or due-date status, while tracking widgets use priority or risk rating. Users can click on any widget or chart segment to view filtered lists of the underlying records. ## Important Note on Managed AI Assets Only AI assets marked as **Managed** are included in dashboard widgets and summary metrics. Unmanaged AI assets are excluded from these metrics but remain visible in inventory and list views. Users with the AI steward role can mark assets as Managed or Unmanaged to control what data appears in the dashboards. ## Operations Tab Widgets The Operations tab contains several widgets that display data and statuses of AI systems and related governance activities: * **AI systems by state:** Shows counts of AI systems grouped by lifecycle stages such as New, Assess, Build, Review for deployment, Live and Monitor, and Offboard. * **Risk assessments:** Displays counts of open, in progress, overdue, and upcoming risk assessments. * **AI assessments:** Shows counts of AI assessments in Draft, Assigned, Work in Progress states, as well as those open, overdue, and due soon. * **Control assurance attestations:** Lists control attestations that are open or overdue, with filters for Smart Assessment or Classic Survey types. * **Indicators:** Displays counts of open indicators and those that have failed within the last six months. * **Issues:** Tracks open, overdue, due soon issues, and displays a pie chart by priority. * **Policy exceptions:** Shows counts of open, overdue, and due soon policy exceptions, with a pie chart by risk rating. * **AI cases:** Displays active, overdue, and due soon AI cases, with a pie chart by priority. ## Practical Benefits for ServiceNow Customers ServiceNow customers can leverage the Operations tab to effectively monitor the state and health of their AI assets throughout their lifecycle. The visual widgets enable quick identification of overdue or high-risk assessments, control attestations, and issues, facilitating timely governance actions. The ability to drill down into underlying records helps streamline management and remediation processes. With role-based control over asset management status, customers can ensure dashboard data remains relevant and focused on AI systems under active governance, enhancing operational efficiency and compliance oversight. The Operations tab on the AI Risk and Compliance workspace provides an overview of AI systems by state, along with metrics for assessments, control assurance, issues, policy exceptions, and AI cases. ## How dashboard metrics are derived {#operations-tab__operations-tab-how-metrics-derived} The widgets in the Operations tab display summarized data based on records associated with managed AI assets. Each widget aggregates information from underlying records such as AI assets, assessments, control attestations, indicators, issues, policy exceptions, and AI cases.{#operations-tab__operations-tab-para-1} Metrics are calculated as counts grouped by state, status, priority, or risk rating, depending on the widget. For example, assessment widgets group records by life cycle or due-date status, while tracking widgets group records by priority or risk rating.{#operations-tab__operations-tab-para-2} Select a widget or chart segment to open a filtered list view of the underlying records used to generate that metric.{#operations-tab__operations-tab-para-3} ## Operations tab widgets {#operations-tab__operations-tab-widgets} Note: Dashboards in the AI Risk and Compliance Workspace (Risk and Compliance, Operations, and AI Cases) display data for Managed AI assets only. AI assets marked as Unmanaged are excluded from dashboard widgets, metrics, and summary counts, but remain visible in inventory and list views. If you have the AI steward \[sn_ai_governance.ai_steward\] role, you can mark assets as Managed or Unmanaged. To mark an asset, see [AI assets- Managed and Unmanaged](https://www.servicenow.com/docs/access?context=assets-list-managing-and-unmanaging-assets&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). The following table describes the widgets available on the Operations tab. Select any widget to view the underlying data.{#operations-tab__operations-tab-para-4} {#operations-tab__table_nry_11l_bfc__entry__2} | Widget | Description | |-|-| | AI systems by state | Displays the number of AI systems grouped by life cycle state. * New Submitted or registered for governance and in early intake (pre-build) stages. * Assess Governance assessments are in progress or under review --- for example, impact or high-risk assessments. * Build In development and build-and-test, including control implementation and related governance tasks. * Review for deployment Pre-deployment review to verify assessments are complete and key issues and exceptions are addressed. * Live and Monitor Deployed and under ongoing governance monitoring for risks, issues, and compliance signals. * Offboard In the retired or offboarding state. Governance reviews may be completed during this state before the asset life cycle is finalized as retired. Available substates depend on configuration and appear in the UI. {#operations-tab__ul_phj_2pz_j3c} | | Assessments || | Risk assessments | Displays the number of risk assessments that are open, in progress, overdue, and due in 7 days. | | AI assessments | Displays the number of AI assessments in Draft, Assigned, and Work in Progress states, and the number that are open, overdue, and due in 7 days. | | Control assurance || | Attestations | Displays the number of control attestations that are open and overdue. Select the widget to view the list of control attestations awaiting response collection. To filter attestations by type, select New to view control attestations powered by Smart Assessment, or select Classic to view control attestations powered by Classic Survey. | | Indicators | Displays the number of indicators that are open and those that failed in the last 6 months. | | Tracking || | Issues | Displays the number of issues that are open, overdue, and due in 7 days, and a pie chart of issues by priority. | | Policy exceptions | Displays the number of policy exceptions that are open, overdue, and due in 7 days, and a pie chart of policy exceptions by risk rating. | | AI cases | Displays the number of AI cases that are active, overdue, and due in 7 days, and a pie chart of AI cases by priority. | [Table 1. Operations tab widgets] {#operations-tab__table_nry_11l_bfc} **Related concepts** * [AI Risk and Compliance workspace](https://www.servicenow.com/docs/GWra97fbuMSeap4RZObPLQ "The AI Risk and Compliance workspace is the central hub for AI risk and compliance managers to monitor risk posture, track assessments, manage controls and issues, and oversee AI cases across the enterprise.") * [Offboarding AI assets review](https://www.servicenow.com/docs/Py~5g0m1pgWNtixzp01dkA "Offboarding AI systems, models, and datasets addresses governance, risk, and compliance requirements throughout assessment, preparation, and retirement. Activities include impact evaluation, residual risk management, documentation preservation, data-handling decisions, and audit traceability.") **Related tasks** * [Initiate AI assessment on an AI asset](https://www.servicenow.com/docs/C_AHZ2ztCatheap7stFd2g "Initiate an AI assessment on an AI asset to send an assessment questionnaire to the assigned user, enabling structured evaluation of the asset against published assessment templates.") * [Create control attestations for an AI asset](https://www.servicenow.com/docs/UOa9JTo3GOvSgif6eDgtYA "Create control attestations for AI assets to document the existence, implementation, and effectiveness of controls that govern behavior, data usage, performance, and risk posture. Attestations serve as formal evidence that the AI asset meets regulatory, ethical, security, and operational standards.")