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sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

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ft:publication_title :

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# Raise AI inquiry form

# Raise an AI inquiry form {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Raise an AI inquiry form

The Raise an AI inquiry form enables ServiceNow customers to submit questions related to AI systems, models, datasets, and their business applications.
This form facilitates clear communication and tracking of AI-related requests within an organization, ensuring that inquiries are properly documented, reviewed, and addressed.
Show full answer Show less  

## Key Features

* **Field Descriptions:** The form includes multiple fields such as Number (system-generated ID), Name (unique inquiry title), Description (detailed explanation), State (lifecycle stage), Priority (urgency level), Planning, Requested By, Requested on behalf of, Assignment group, Assigned to, Approvers, Watch list, Business Unit, Location, and Created date/time.
* **Access Differences:** Some fields (e.g., Number, State, Assignment group, Assigned to, Approvers, Watch list, Created) are only visible when accessed via Workspace and hidden when accessed through the Employee Center.
* **Priority Levels:** The Priority field helps triage inquiries with options such as Critical, High, Moderate, and Low to ensure timely response based on urgency.
* **Approval Workflow:** The form supports an approval process where designated users review and approve AI inquiries before they proceed to the next stage.
* **Notification:** Watch list users are notified of updates or changes to the inquiry, promoting transparency and collaboration.

## Practical Use for ServiceNow Customers

This form is designed to streamline the management of AI-related questions within your organization by providing a structured method to capture inquiry details, assign responsibility, and track progress through various stages. By using this form, customers can ensure compliance, proper review, and efficient handling of AI inquiries across different business units and locations.  
Use the Raise an AI inquiry form to submit your questions about AI systems, models, or datasets and their business applications.
See the following table for a description of the field values.  
Note:  
Some fields in the Raise an AI inquiry form are available only when the form is accessed from Workspace. When the form is accessed from the Employee Center, these fields are not visible.
{#raise-ai-inquiry-form__table_l35_zwl_kkb__entry__2}

| Field | Description |
|-|-|
| Details ||
| Number | System-generated identifier for the AI inquiry. Note: When the form is accessed from the Employee Center, this field is not visible. |
| Name | Unique name for the AI inquiry. For example, <kbd class="ph userinput">Am I allowed to use sensitive personal data for training our AI model, and what precautions should be taken to ensure data privacy?</kbd> |
| Description | Description about the AI inquiry in detail. For example, <kbd class="ph userinput">Gaining clarity on the permissible use of sensitive data and the necessary measures to safeguard it during AI model training.</kbd> |
| State | Current stage of the AI inquiry in its lifecycle, such as New, In progress, Awaiting approval, or Closed. Note: When the form is accessed from the Employee Center, this field is not visible. |
| Priority | Urgency of the AI inquiry. It allows the AI inquiry team to triage requests effectively and responds based on how critical the request is. The options are as follows: * Critical * High * Moderate * Low * Planning {#raise-ai-inquiry-form__ul_eb1_lp1_x2c} |
| Requested By | Name of the person who raised the request. |
| Requested on behalf of | Name of the person that you created the request for. |
| Assignment group | Group responsible for reviewing and working on the AI inquiry. Note: When the form is accessed from the Employee Center, this field is not visible. |
| Assigned to | User currently responsible for handling the AI inquiry. Note: When the form is accessed from the Employee Center, this field is not visible. |
| Approvers | Users required to review and approve the AI inquiry before it progresses to the next stage. Note: When the form is accessed from the Employee Center, this field is not visible. |
| Watch list | Users who are notified of updates or changes to the AI inquiry. Note: When the form is accessed from the Employee Center, this field is not visible. |
| Business Unit | Business unit that is affected by the AI inquiry. For example, Sales. |
| Location | Location where the request was raised. For example, Japan. |
| Created | Date and time when the AI inquiry was created. Note: When the form is accessed from the Employee Center, this field is not visible. |
[Table 1. Raise an AI inquiry form]

{#raise-ai-inquiry-form__table_l35_zwl_kkb}