---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Raise an AI inquiry

# Raise an AI inquiry {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Submit your questions about AI systems, models, or datasets and their business applications.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user

## Procedure

1. Raise an AI inquiry from the Employee Center or from the AI Risk and Compliance Workspace.

   | Option | Description |
   | Raise an AI inquiry using the Employee Center | Navigate to AllSelf-ServiceEmployee Center. 1. Select Help centerTechnology services and then select AI assets from the Technology services topics section. 2. Select the Raise an AI inquiry card. {#raise-ai-inquiry__ol_szy_whk_23c} Note: AI Risk and Compliance Business User and AI Asset owner can complete this option. |
   | Raise an AI inquiry using the AI Risk and Compliance Workspace | Navigate to AllWorkspacesAI Risk and Compliance Workspace. On the AI cases dashboard, on the Inquiries tab, select Create inquiry. |
   |-|-|

   {#raise-ai-inquiry__choicetable_afh_4hk_23c}
2. On the form, fill in the fields.  
   For a description of the field values on the Raise an AI inquiry form, see [Raise an AI inquiry form](https://www.servicenow.com/docs/eeXLDmQ9wAg3p~QK7uPtdQ "Use the Raise an AI inquiry form to submit your questions about AI systems, models, or datasets and their business applications.").
3. **Optional:** To add attachments, select Add attachments.
4. **Optional:** To save the form as a draft and edit it later, select Save as Draft.
5. Select Submit.  
   The form is saved and an AI inquiry is created.
{#raise-ai-inquiry__steps_tjn_mky_x3c}

## Result

The AI inquiry team receives the inquiry and provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI inquiry created.

An AI inquiry passes through the New, Triage, In progress, Awaiting approval, and Closed states.

## What to do next

After an AI inquiry is submitted, next steps vary depending on your role.

AI Case Business User \[sn_ai_case_mgmt.ai_case_business_user\]: Monitor the AI inquiry for status updates and respond to any requests for additional information. To view comments and changes, open the inquiry from the My
Requests page in the Employee Center.

AI Case Analyst \[sn_ai_case_mgmt.ai_case_analyst\]: Review the assigned AI inquiry, analyze the requested information, identify related risks or impacted areas, and update the inquiry as it progresses.

AI Case Manager \[sn_ai_case_mgmt.ai_case_manager\]: Review all AI inquiries, manage prioritization and assignment, and help ensure the inquiry progresses through the appropriate review and closure stages.

For more information, see [AI cases and inquiries](https://www.servicenow.com/docs/i_HhgQ~4Vt_CXnnq0JtAUg "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.") and [AI governance life cycle](https://www.servicenow.com/docs/NGgy5rh6vyahb~eJihuSOw "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together.").
* **[Raise an AI inquiry form](https://www.servicenow.com/docs/eeXLDmQ9wAg3p~QK7uPtdQ)**   
  Use the Raise an AI inquiry form to submit your questions about AI systems, models, or datasets and their business applications.

**Related concepts**   

* [AI cases and inquiries](https://www.servicenow.com/docs/i_HhgQ~4Vt_CXnnq0JtAUg "AI cases and inquiries provide a structured way to report, track, and manage AI-related concerns and questions as part of AI governance in AI Control Tower and AI Risk and Compliance.")
* [AI governance life cycle](https://www.servicenow.com/docs/NGgy5rh6vyahb~eJihuSOw "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together.")  
**Related tasks**   

* [Report an AI case from the Employee Center](https://www.servicenow.com/docs/xBimXArK~ANYWnoxRdbHrg "Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.")

*[\>]: and then