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sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance
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# Report AI case form (Anonymous)
# Report an AI case form {#ariaid-title1}
Release version: Australia
Updated September 10, 2026
 2 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of Report an AI case form
The Report an AI case form, available in the Anonymous Report Center, enables ServiceNow customers to submit detailed reports about AI-related issues securely and anonymously.
This form ensures mandatory fields are completed and input formats validated before submission to facilitate accurate and actionable reporting of AI concerns.
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When submitting anonymously, it is important not to include any personal data that could reveal identities directly or indirectly, such as names or contact details.
## Key Features
* **Type of AI issue:** Select from predefined categories covering a broad spectrum of AI risks, including fairness and transparency, misinformation, IP theft, unauthorized AI model usage, system malfunctions, data poisoning, bias, adversarial attacks, privacy violations, and more. This mandatory field helps classify the nature of the AI concern precisely.
* **Brief summary:** Provide a concise, descriptive summary of the AI issue (mandatory), such as "Incorrect AI recommendation shown to customers."
* **Date awareness:** Specify the date when the issue was first noticed, defaulting to the current date, with format YYYY-MM-DD, ensuring no future dates are entered.
* **Detailed description:** Describe what happened, why it might represent improper or risky AI use, and potential impacts on the organization or customers. Only standard alphanumeric characters and select symbols are accepted due to anonymity constraints.
* **Criticality rating:** Assess the severity of the case with options ranging from Low to Critical, guiding prioritization and response.
* **Planning details:** Include affected business units and departments, if known, to assist in targeted investigation and remediation.
* **Location/jurisdiction:** Indicate where the event occurred, such as a specific site, system, or environment.
* **Text verification:** Complete a CAPTCHA to confirm submission authenticity.
## What to Expect
By using this form, ServiceNow customers can systematically report AI-related incidents with sufficient detail to enable proper analysis and mitigation. The structured input fields help ensure that reports are complete, categorized correctly, and prioritized by criticality. The anonymous reporting capability encourages candid disclosures while protecting reporter privacy, aiding organizations in managing AI risks effectively.
Use the Report an AI case form in the Anonymous Report Center to report an AI case with the necessary details. After you submit the AI case report, mandatory fields and input format are validated before submission.
See the following table for a description of the field values.
Note:
When submitting an anonymous report, don't include personal data about yourself or other individuals that could directly or indirectly reveal identity (for example, names, email addresses, or phone numbers).
{#report-anon-ai-case-form__table_l35_zwl_kkb__entry__2}
| Field | Description |
|-|-|
| Basic information ||
| Type of AI issue | Category of the AI issue being reported. The following options are available. * Fairness \& Transparency (Lack of explainability in AI decision-making, leading to unfair outcomes.) * Misinformation \& Deepfake (AI-generated false content violating copyrights, patents, or trademarks.) * IP Theft \& Copyright Infringement (AI-generated content violating copyrights, patents, or trademarks.) * Unauthorised AI Model Usage (Use of AI models outside agreed licensing terms.) * AI System Malfunction (AI failures leading to unintended consequences in critical applications.) * Data Poisoning (Manipulation of training data to mislead AI model behavior.) * Bias \& Discrimination (e.g., racial, gender, socioeconomic biases.) * Model Inversion \& Extraction (Unauthorised access or reverse engineering of AI models.) * AI-induced Physical or Psychological Harm (Physical harm example -Self-driving car accidents. Psychological impact example - misinformation.) * Adversarial Attacks (Deliberate manipulation of AI models to produce incorrect results.) * Privacy \& Data Protection Cases (Unauthorised collection, processing, or misuse of personal data.) * Autonomy \& Human Oversight (AI acting independently without appropriate human intervention, causing ethical concerns.) {#report-anon-ai-case-form__ul_xqp_cyd_h3c} Note: This field is mandatory. |
| Brief summary of the AI case | Short, descriptive summary of the concern. For example, Incorrect AI recommendation shown to customers. Note: This field is mandatory. |
| Date you became aware of this event | Date when you first became aware of the AI-related issue. By default, the current system date populates this field. Input the date in the following format: YYYY-MM-DD. The date provided cannot be a future date. |
| Describe what happened in a few words | Provide a detailed description of the AI case. Explain what happened, why it may involve improper or risky use of AI, and any potential impact on the organization, customers, or operations. Anonymous reports accept standard text characters only. Unsupported characters, including spaces, symbols, scripts, and code, are automatically removed during submission. Only alphanumeric characters and `@ . _ -` are retained. Note: This field is mandatory. |
| Rate this case as criticality | Indicate the severity or criticality level of the AI case. The following options are available. * Critical * High * Moderate * Low * Planning {#report-anon-ai-case-form__ul_ej5_z32_h3c} |
| Nature of impact ||
| Business units involved or impacted | Business units affected by the AI case. For example, HR, Operations, Customer Service, or Risk \& Compliance. |
| Departments involved or impacted | Departments affected by the AI case, such as Marketing, Legal, or Operations. Enter Skip if unknown if applicable. |
| Location/jurisdiction | Location where the event occurred, such as an office site, department area, internal system, application, or customer-facing environment. |
| Text verification | Enter the CAPTCHA verification code on the screen. |
[Table 1. Report an AI case form]
{#report-anon-ai-case-form__table_l35_zwl_kkb}