---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Smart docs and voice agent

# Smart docs and voice agent for documents {#ariaid-title1}

Release version: Australia  
Updated August 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
For supported document types, you can use AI to summarize a document, ask questions
about its content, and generate a voice summary, without opening the full document.

When you open a supported document, such as a PDF or a Microsoft Word document, from the Documents panel, you can use the
following AI-assisted options:

* Opens a side panel where you can ask an AI assistant to summarize the document or answer questions about its content. This is useful for long documents where you don't need to read every page to find the information you need.
* Voice agent: Generates an audio summary of the document and lets you ask questions about its content by voice.

{#smart-docs-and-voice-agent__ul_smart-docs-options}  
Note:  
You cannot edit a document from the ServiceNow Otto® or voice agent panels. To change the content of a document, upload a new version. For more information, see [Document version and approval workflow](https://www.servicenow.com/docs/v_aqcqR5tIwEDpXPrWipLw "Every new version of a document in the Documents panel can go through an optional review and approval workflow before it is published and replaces the previous version.").

For the steps, see [Summarize a document with Smart Docs](https://www.servicenow.com/docs/Q3E1XWemX_7O5YbsssnZqA "Use the ServiceNow Otto panel to summarize a supported document or ask questions about its content instead of reading the entire document.") and [Generate a voice summary of a document](https://www.servicenow.com/docs/rZBncFi~RKVX7hfCkJUAOw "Use the voice agent to generate an audio summary of a supported document or ask questions about its content by voice.").