---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Summarize a document

# Summarize a document with Smart Docs {#ariaid-title1}

Release version: Australia  
Updated August 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow Otto® panel to summarize a supported document or ask questions about its content instead of reading the entire document.

## Before you begin

Role required: sn_audit_ws.auditor, sn_audit_ws.supervisor

## Procedure

1. From the Documents panel, select a supported document, such as a PDF or a Microsoft Word document, to open it.
2. Select the ServiceNow Otto® panel.  
   The options are shown in the example.  
   A side panel opens and processes the document.
3. Select Summarize to generate a summary of the document, or enter a question about the document's content in the panel.  
   The panel returns a summary or an answer based on the document's content.