--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Explore # Exploring Business Continuity Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Business Continuity Management The Business Continuity Management (BCM) application in ServiceNow enables organizations to manage continuity tasks using predefined templates and structured workflows. It supports critical activities such as business impact analysis, continuity planning, exercise management, and crisis response to help organizations quickly recover from disruptions. Show full answer Show less ## Key Features * **Structured Workflow:** Guides users through BCM processes including setup, impact analysis, plan creation, approval, testing, crisis response, and recovery task management. * **Role-Based Access:** Different roles such as BCM administrator, program manager, lead, and planner control setup, analysis, planning, testing, and crisis operations. * **Exercise Management:** Allows creation and tracking of exercise events to test and validate recovery plans and asset dependencies. * **Crisis Management:** Facilitates crisis event management, recovery action tracking, alert monitoring via a Crisis map, and emergency notifications using Everbridge integration. * **Accessibility Enhancements:** Updates ensure compatibility with screen readers, keyboard navigation, and support for content zoom up to 400% with responsive layout adjustments. * **Interactive Dashboards:** Home page and My Tasks view provide visibility into continuity activities and individual or team task status for program managers. * **User Interface:** The default Coral theme offers a modern, brand-neutral interface with optional dark mode for both web and mobile users. ## Benefits for ServiceNow Customers * **Improved Preparedness:** Analyze business impacts accurately and develop detailed continuity plans that align with organizational priorities. * **Streamlined Management:** Use centralized dashboards to monitor and coordinate continuity activities efficiently across teams and stakeholders. * **Proactive Testing:** Conduct exercises to continuously improve readiness and validate recovery strategies before actual crises occur. * **Effective Crisis Response:** Quickly respond to real-world events with structured workflows, alert management, and communication tools to minimize downtime and operational disruption. * **Accessibility Compliance:** Ensure all users, including those relying on assistive technologies, can effectively engage with BCM processes. Learn how you can use the Business Continuity Management application to manage continuity tasks through predefined templates and structured workflows. The application helps you analyze business impact, develop continuity plans, test your readiness through exercises, and respond to real‑world crises. ## Business Continuity Management overview {#exploring-bcm__section_bsk_1b5_dyb} The Business Continuity Management application provides a framework to perform continuous management activities such as business impact analysis, business continuity planning, exercise management, and crisis management. Its structured workflows improve your organizational ability to respond to issues and recover quickly from disruptions. ## Business Continuity Management workflow {#exploring-bcm__section_csk_1b5_dyb} A workflow in the Business Continuity Management application involves steps for managing business continuity tasks: 1. Download the Business Continuity Management application from the ServiceNow Store with administrator role. 2. Set up the BCM application and templates for continuity tasks with BCM administrator role. 3. Create a business impact analysis (BIA) with BCM program manager role to understand the impact of disruptions and estimate recovery times. 4. Review and approve the BIA with BCM program manager or BCM lead roles to verify findings and recommendations. 5. Create a business continuity plan (BCP) that includes assets, scope, documentation, recovery teams, loss scenarios, related plans, and recovery tasks. Send a request to review and approve the business continuity plan. 6. Create exercise events to test plans, tracks the assets and their dependencies, and validate recovery capabilities. 7. Respond to crisis events, track recovery actions, and mitigate operational disruptions. 8. Manage alerts from the Crisis map and initiate response workflows. 9. Send emergency notifications in Everbridge notifications system to alert stakeholders. {#exploring-bcm__ol_pfv_bd5_dyb} ## Accessibility compliance {#exploring-bcm__section_avx_32t_fkc} Starting with BCM core version 12.0.x, Accessibility improvements were made to Business Continuity Management (BCM) pages and components: * Updates include accessible names for buttons and interactive elements across Crisis map, Gantt view, Event tasks, Asset dependencies, and Business continuity planning pages. Keyboard navigation was corrected for forms and recovery task pages. These updates benefit users who rely on screen readers, keyboard-only users, and users of other Assistive Technology (AT). * Reflow support for BCM: Content can be zoomed up to 400% through your browser settings, with page layouts automatically transforming into a vertical, stacked view without loss of content or functionality. This enhancement helps users with low vision or who have trouble seeing web content due to monitor size, device type, poor lighting, or other situations. {#exploring-bcm__ul_nqr_pft_fkc} ## Business Continuity Management benefits {#exploring-bcm__section_fsk_1b5_dyb} The Business Continuity Management application provides these benefits: {#exploring-bcm__table_gsk_1b5_dyb__entry__3} | Benefit | Feature | Users | |-|-|-| | Manage continuity activities in an interactive dashboard. | [Home page view](https://www.servicenow.com/docs/VQfVgABDPPsy2gy3KdTvow "The Home page in Business Continuity Workspace serves as the landing page of the BCM application.") | BCM program manager | | Monitor individual and team tasks from a single dashboard in the My tasks view. | [My tasks page view](https://www.servicenow.com/docs/WyZxG64TLvPibBoTj9J2WA "My tasks page displays a single-pane view of your pending tasks, tasks assigned to your user group, and the tasks that are on your watchlist.") | BCM program manager | | Assess the criticality of services and applications. | [Create a business impact analysis](https://www.servicenow.com/docs/DjD29XpT2JBvotIKnsDttg "Create a business impact analysis in BCM UI Builder Workspace to get the necessary information for a plan.") | BCM program manager or BIA administrator | | Prepare a business continuity plan with a response strategy and request approvals from BCM leads and program managers. | [Create a business continuity plan](https://www.servicenow.com/docs/qRV4al4E3N_eQgBsLREE8Q "Create a business continuity plan in ServiceNow Business Continuity Management.") | BCM program manager or BCP administrator | | Test and improve business continuity plan continuously. | [Create an exercise](https://www.servicenow.com/docs/Gj8xyH~F8wa0spU81Sf_ew "Create an exercise in BCM UIB Workspace. You can then test your business continuity and recovery plans on a planned date and monitor the completion of the event tasks.") | BCM program manager or BCM planner | | Respond to actual crisis events and manage associated event tasks. | [Start a crisis event](https://www.servicenow.com/docs/PQuD5b8dF7YFhwZofiSjBQ "Report a crisis event in the BCM Configurable Workspace. A crisis event is any significant disruption that threatens business operations. The Business Continuity Workspace enables you to create crisis records, classify severity levels, set priorities, assign response teams, and document initial actions.") | BCM program manager or BCM planner | | Respond to the alerts and set recovery tasks into action. | [Manage alerts from the map interface](https://www.servicenow.com/docs/Rov0oOJeqN911WVUwTdJ7w "Manage alerts from the Crisis map interface to identify threats and their geo-locations relative to your assets. You can open alerts for details, dismiss them when resolved, adjust the impacted area boundaries, or undo recent changes.") | BCM administrator or BCM program manager | | Communicate critical updates to stakeholders. | [Sending notifications with Everbridge](https://www.servicenow.com/docs/wAhEwCH22O1c439VgGbTmw "You can use Everbridge in the BCM Configurable Workspace to send emergency notifications and inform stakeholders about crisis events.") | BCM administrator or BCM program manager | [ ] {#exploring-bcm__table_gsk_1b5_dyb} ## Coral theme {#exploring-bcm__section_sxj_pbm_tfc} The Business Continuity Workspace uses the Coral theme by default, offering a refreshed, brand‑neutral interface with optional dark mode for both web and mobile.