---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# New state fields

# New state fields {#ariaid-title1}

Release version: Australia  
Updated September 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Fields used in the activities of the New state in an issue's lifecycle.
The fields available in the New state depend on the playbook associated with the issue's workflow. The following activities and fields are examples from the default issue workflow playbook.

## Issue details

Describe the issue in clear, simple terms so others can quickly understand what happened.
{#new-state-fields__entry__2}

| Field | Description |
|-|-|
| Number | The issue's record number. Read-only. |
| Name | A name for the issue. |
| Description | A description of the issue. |
| Issue source | How the issue originated, such as Ad-Hoc. Read-only. |
| Created | When the issue was created. Read-only. |
[ ]

## Ownership and stakeholders

Assign the issue to the right people and teams.
{#new-state-fields__entry__14}

| Field | Description |
|-|-|
| Assigned to | The user responsible for the issue. |
| Assignment group | The group responsible for the issue. |
| Issue manager | The user managing the issue. |
| Issue manager group | The group managing the issue. |
| Executive owner | The executive accountable for the issue. |
| Created by | The user who created the issue. Read-only. |
[ ]

## Due date

Set the date by which this issue must be resolved.
{#new-state-fields__entry__28}

| Field | Description |
|-|-|
| Due date | The date by which the issue must be resolved. |
[ ]

## Data access and confidentiality

Control who can view this issue based on sensitivity.
{#new-state-fields__entry__32}

| Field | Description |
|-|-|
| Functional domain | The functional area this issue relates to, such as IT Risk, Compliance, or Privacy. |
| Confidential | Restricts visibility of the issue when selected. |
[ ]

**Related tasks**   

* [Complete a playbook activity](https://www.servicenow.com/docs/2j8ONPA0jFEPwTcuf3_YKA "Complete playbook activities to progress an issue through the stages defined in its workflow.")  
**Related reference**   

* [Respond state fields](https://www.servicenow.com/docs/JsU3yiAkwwmCNiAS_uGXCg "Fields used in the activities of the Respond state in an issue's lifecycle.")
* [Review and close state fields](https://www.servicenow.com/docs/nGZC5DHG2UeazbhjVb9PBQ "Fields used in the activities of the Review and close state in an issue's lifecycle.")