---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Regulatory Agency Library

# Regulatory Agency Library {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Regulatory Agency Library is a new application available in the ServiceNow Store for download and activation.

Persona required: GRC Practitioners.

Regulatory Agency Library is an independent agency responsible for exercising laws or standards or guidelines in a specific field or activity or business operations.

Regulatory Agency Library establishes a centralized library of agencies for identifying relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction.
The centralized library consolidates all regulatory communications via emails and implements notification rules for data privacy or security breaches for the reported compliance cases.  
* Identify the geographical jurisdictions covered.
* Classify based on regulatory focus or industry-based sector.
* Establish point of communication and interaction between the agency and the entity that it regulates.
* Empowers the compliance team to organize and streamline the connect with regulations to manage the regulations and policies effectively.
{#regulatory-agency-library-rcm__ul_gsv_y3j_2cc}

Several types of components are installed with activation of the Regulatory Agency Library application, including tables and user roles. For more information, see [Roles and tables installed with Regulatory Agency Library](https://www.servicenow.com/docs/PBn1CzkhqAhbwvLSdmvqZQ "Several types of components are installed with activation of the Regulatory Agency Library application, including tables and user roles.").

## Overview of an agency record {#regulatory-agency-library-rcm__section_abf_4vd_xdc}

After creating a regulatory agency, select the Overview tab to see pie charts showing the total number of emails sent to each regulator domain. You can view the domains where the most emails were sent.
From an agency record, drill down to the emails tracker page to filter and display only the emails sent for a specific agency. The following image shows the Overview tab of a regulatory agency.
* **[Download and activate the Regulatory Agency Library plugin](https://www.servicenow.com/docs/PNx7Ckml5wiWIfhRyqh2FQ)**   
  You can activate the GRC: Regulatory Agency Library application if you have the admin role. This application includes demo data and provides you access to regulatory body profiles.
* **[Add a regulatory agency](https://www.servicenow.com/docs/nm5ylgY1Ujea6RG~umWcYQ)**   
  Add a regulatory agency in Compliance Workspace to identify the relevant regulatory authorities that are responsible for overseeing the industries or sectors within each jurisdiction.
* **[Add a regulatory contact to an agency](https://www.servicenow.com/docs/8I7VXwFQjrE8rSlJdr0OAQ)**   
  Add a regulatory contact to a specific regulatory agency or within a jurisdiction in Compliance Workspace. By mapping a regulatory contact to a specific agency, this contact is notified about your case reporting, case audit, and case closures as they occur.
* **[Add a jurisdiction to an agency](https://www.servicenow.com/docs/Pzyk9uLltHb48EtSh9S2hQ)**   
  Add a jurisdiction to a regulatory agency in Compliance Workspace to define the geographical scope for regulatory applicability.
* **[Add an authority document to an agency](https://www.servicenow.com/docs/Py9tPOWCbrCWLkl4Jy9LKA)**   
  Add an authority document to a regulatory agency in Compliance Workspace to maintain traceability between regulations and their source documents.
* **[Compose and send an email about a regulatory agency record](https://www.servicenow.com/docs/pQOL0ETCd7tzPllPV1F2Yg)**   
  Compose and send an email about a regulatory agency record to multiple stakeholders within or outside your organization by using the Compliance Workspace.

**Related tasks**   

* [Download and activate the Regulatory Agency Library plugin](https://www.servicenow.com/docs/PNx7Ckml5wiWIfhRyqh2FQ "You can activate the GRC: Regulatory Agency Library application if you have the admin role. This application includes demo data and provides you access to regulatory body profiles.")
* [Add a regulatory agency](https://www.servicenow.com/docs/nm5ylgY1Ujea6RG~umWcYQ "Add a regulatory agency in Compliance Workspace to identify the relevant regulatory authorities that are responsible for overseeing the industries or sectors within each jurisdiction.")
* [Add a regulatory contact to an agency](https://www.servicenow.com/docs/8I7VXwFQjrE8rSlJdr0OAQ "Add a regulatory contact to a specific regulatory agency or within a jurisdiction in Compliance Workspace. By mapping a regulatory contact to a specific agency, this contact is notified about your case reporting, case audit, and case closures as they occur.")
* [Add a jurisdiction to an agency](https://www.servicenow.com/docs/Pzyk9uLltHb48EtSh9S2hQ "Add a jurisdiction to a regulatory agency in Compliance Workspace to define the geographical scope for regulatory applicability.")
* [Add an authority document to an agency](https://www.servicenow.com/docs/Py9tPOWCbrCWLkl4Jy9LKA "Add an authority document to a regulatory agency in Compliance Workspace to maintain traceability between regulations and their source documents.")
* [Compose and send an email about a regulatory agency record](https://www.servicenow.com/docs/pQOL0ETCd7tzPllPV1F2Yg "Compose and send an email about a regulatory agency record to multiple stakeholders within or outside your organization by using the Compliance Workspace.")