---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Request an approval

# Request an approval {#ariaid-title1}

Release version: Australia  
Updated September 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request approval for a state change or a due date extension on an issue or remediation task.

## Before you begin

An approval configuration record must exist for the approval type that you want to request. See [Set up an approval configuration record](https://www.servicenow.com/docs/qB29VSFGnbBZW3iFahxfTQ "Set up an approval configuration record to enable multiple levels of approvals and select approvers for each level based on approval rules.").

Role required: sn_grc_appr.approver

## Procedure

1. Open the issue or remediation task.
2. Select the approval type that you want to request.

   | Approval type | Action |
   | State Change | Attempt to move the record past the state that requires approval. The approval request is created automatically. |
   | Due Date Extension | Select Request due date extension, and fill in the extension request fields. |
   |-|-|

3. If requesting a due date extension, fill in the request fields.  
   {#request-an-approval__entry__2}

   | Field | Description |
   |-|-|
   | Requested due date | The new due date being requested. |
   | Reason | The reason for the extension request. |
   | Requested by | The user submitting the request. Defaults to the current user. |
   | Requested on | When the request was submitted. Read-only. |
   | Approver | The user or group who will review the request. |
   [ ]

4. Select Submit.

## Result

An approval request is created and sent to the approver. The record cannot move past the associated state, or have its due date extended, until the approval is granted.

## What to do next

See [Review and respond to an approval request](https://www.servicenow.com/docs/G02z_nafInLi_7yxsVcd_Q "Review a pending approval request and approve or reject it.").