---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Reporting an issue from Business Continuity Workspace

# Reporting an issue from Business Continuity Workspace {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate issues with plans or events in Business Continuity Workspace to report compliance gaps and control deficiencies.

During business continuity management (BCM) events, teams identify gaps between documented controls and actual operations. GRC issue reporting formalizes these findings into actionable work items that your compliance team can track, analyze, and resolve.

## How issue reporting works

When you discover a control deficiency, non-compliance, or gap during a BCM event, report it directly using ServiceNow Otto for IRM AI-guided workflows. ServiceNow Otto for IRM prompts you for essential context and automatically:

* Classifies the issue by risk severity
* Assigns it to the compliance team
* Tracks its progress through analysis, response, review, and closure

## Roles required for reporting issues in a BCM instance {#grc-iss-rep-frm-bcmws-w-ai__section_mxn_td2_jkc}

Users with the sn_bcm.viewer or sn_bcm.manager role and the sn_grc_genai.issue_aiagent_user role can invoke issue AI agents.

## Why report issues

Structured issue reporting creates an audit trail that demonstrates your organization's commitment to governance and continuous control improvement. Structured issue reporting prevents compliance gaps from going unaddressed and
helps leadership understand risk exposure across business units.

## Issue workflow states

Reported issues progress through the workflow states:

* New: Issue submitted and awaiting triage
* Analyze: Compliance team validates scope and risk rating
* Respond: Remediation actions assigned and tracked
* Review: Completion and control effectiveness verified
* Closed: Issue resolved and approved for closure
An issue that you report through ServiceNow Otto for IRM isn't automatically classified as a BCM issue, and isn't automatically linked to the plan, event, or exercise it relates to. ServiceNow Otto for IRM classifies the issue based on the description you provide and marks the issue source as Ad-Hoc.

If the issue relates to business continuity, in the Classification field, select Business continuity management, and link the issue to the relevant plan, event, or exercise manually.
For the steps, see [Add or create an issue from a plan](https://www.servicenow.com/docs/O79oDZA83JLqHnNnMU3ASA "Add an existing issue or create an issue from a business continuity plan to track problems identified during continuity planning.") or [Add or create an issue from an exercise](https://www.servicenow.com/docs/UDqNeKjC3RshtN2Nof_9Ag "Add an existing issue or create a new issue to track problems identified during an exercise.").
**Related concepts**   

* [Managing issues from Business Continuity Workspace](https://www.servicenow.com/docs/urNYRNGnh~XscuI2~NrS_Q "Associate issues with business continuity plans to track problems identified during continuity planning. Create or add an existing issue from the Issues related list on a plan record.")  
**Related tasks**   

* [Report an issue](https://www.servicenow.com/docs/XTZHyYL_8rR4o~Yh1~UmVw "Report a Governance, Risk, and Compliance (GRC) issue from ServiceNow Otto panel, Employee Center, or a plan or event record in Business Continuity Workspace.")
* [Add or create an issue from a plan](https://www.servicenow.com/docs/O79oDZA83JLqHnNnMU3ASA "Add an existing issue or create an issue from a business continuity plan to track problems identified during continuity planning.")
* [Add or create an issue from an exercise](https://www.servicenow.com/docs/UDqNeKjC3RshtN2Nof_9Ag "Add an existing issue or create a new issue to track problems identified during an exercise.")