--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Home page view # Home page view {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Home page view The Home page in the Business Continuity Workspace (BCW) serves as the central dashboard for managing business continuity management (BCM) activities. It offers an interactive overview that helps ServiceNow customers monitor, act on, and track key BCM elements such as crisis events, business impact analyses, business continuity plans, and exercises. The Home page is organized into four main tabs---Crisis events, Business impact analysis, Planning, and Exercises---each providing focused insights and actions relevant to their respective areas. Show full answer Show less ## Crisis events tab * **Purpose:** Monitor and manage crisis events through summary cards displaying counts by event state (e.g., In progress, Pending, Approved, Closed). * **Details panel:** Provides detailed information for selected crisis events, including activity due dates, participants, approval status, assignees, impacted services, and assignment groups. * **Monitoring tools:** Visual pie charts track assets by recovery status, plans by status, and tasks by status to quickly assess ongoing crisis management efforts. * **Action:** The "Report crisis" button enables users to create new crisis events using a guided form. ## Business impact analysis tab * **Purpose:** Review business impact analyses (BIAs) in multiple states such as Draft, In review, Approved, and Archived. * **Details panel:** Displays tabular information on BIAs including name, description, applicable services or processes, finalized recovery time objectives (RTOs), state, and last update time. * **Monitoring tools:** Pie charts show assets categorized by RTO and recovery tier, helping prioritize recovery strategies. * **Action:** The "Create BIA" button launches a new impact analysis form for streamlined creation. ## Planning tab * **Purpose:** Manage business continuity plans (BCPs) with overviews of plans in states like Draft, In review, Approved, and Archived. * **Details panel:** Provides tabular details of BCPs such as name, description, state, and updated date. * **Monitoring tools:** Pie charts display plans categorized by the presence or absence of exercises and events, facilitating readiness assessment. * **Action:** The "Create BCP" button opens a form for creating new business continuity plans. ## Exercises tab * **Purpose:** Track exercise events with summaries by state including In progress, Pending, Approved, and Closed. * **Details panel:** Displays tabular information on exercises including active status, due activities, participants, approval details, assignees, assignment groups, business duration, and impacted services. * **Monitoring tools:** Pie charts provide insights on assets' recovery status, plans status, and tasks status related to exercises. * **Action:** The "Create exercise" button facilitates creation of new exercise events through a guided form. ## User role considerations The Home page view adapts content based on user roles, such as BCM Manager or BCM Planner, showing data and tasks relevant to assigned responsibilities. The overall Home page structure and tabs remain consistent across roles, ensuring a unified user experience tailored by role-specific data visibility. ## Practical benefits for ServiceNow customers * Provides a consolidated, role-based dashboard to manage key BCM activities efficiently. * Enables quick identification and action on crisis events, BIAs, plans, and exercises through interactive cards and visual charts. * Supports streamlined creation of new BCM records via dedicated action buttons on each tab. * Enhances situational awareness with detailed views and real-time monitoring to support continuity decisions. The Home page in Business Continuity Workspace serves as the landing page of the BCM application. ## Home page in Business Continuity Workspace {#home-page-uib-ws__section_grt_yjx_1yb} The Home page in Business Continuity Workspace provides an interactive dashboard that summarizes the status of continuity activities. The visualizations help the Workspace users to act on their assigned tasks in an organized manner. The Home page includes these tabs: * Crisis events * Business impact analysis * Planning * Exercises {#home-page-uib-ws__ul_jng_b14_byb} Each tab shows cards that highlight key states, detailed views, and visualizations that help users act quickly and stay informed. ## Crisis events tab {#home-page-uib-ws__section_arp_1b4_byb} The Crisis events tab in the Home page displays various cards that offer information on the crisis events. You can review the crisis events in various states, details of the selected crisis events, and monitoring and tracking of the crisis events. The example shows the cards in the Crisis events tab. You can select Report crisis to start a new crisis event. See the table for the description of the cards in the Crisis events tab:{#home-page-uib-ws__table_kq2_wb4_byb__entry__2} | Card | Description | |-|-| | Crisis events overview | Overview of the crisis events in different states. You can view the details of the crisis events in these states: In progress : Number of the crisis events that are in the In progress state. Pending : Number of the crisis events that are in the Pending state. Returned : Number of the crisis events that are in the Returned state. Pending approval : Number of the crisis events that are in the Pending approval state. Approved : Number of the crisis events that are in the Approved state. Closed : Number of the crisis events that are in the Closed state. | | Details of the selected event card | Details of the crisis events for the selected state of the card. For example, if you selected In progress in Crisis events overview, then details of the crisis events that are in the In progress state are displayed in this panel. You can view details on the crisis events: Active : State of the crisis event. The state can be True or False. You can select the link to open the crisis event record. Activity due : Activity that is due on the crisis event. Participants : Participants of the crisis event. Approval : Approval information for the crisis event. Approval history : Approval history of the crisis event. Assigned to : Name of the assignee responsible to respond to the crisis event. When you select the assignee name in the column, it opens the record form where these tabs are displayed: * Details * Roles * Groups * Delegates {#home-page-uib-ws__ul_gln_ff4_byb} Assignment group : Assignment group for the crisis event. Business duration : Business duration of the crisis event. Service : Service impacted due to the crisis event. | | Monitoring and tracking of ongoing events | Graphical representation of all crisis events. You can filter the information based on their associated assets, plans, and tasks in a pie chart format: Assets by recovery status : Shows the number of the assets by their recovery status for ongoing events. The details are displayed on the asset in a pie chart: * Not recovered * Recovered {#home-page-uib-ws__ul_q51_xf4_byb}The example in the image shows that out of the total 18 assets, 17 assets are not yet recovered and one asset is recovered. Plans by status : Shows the plans by their status of the ongoing events: * Pending * Work in Progress * Closed Complete {#home-page-uib-ws__ul_wjv_dg4_byb} Tasks by status : Shows the tasks by their status of the ongoing events: * Open * Pending * Closed Incomplete * Closed Complete * Closed Skipped {#home-page-uib-ws__ul_sb5_ng4_byb} | | Report crisis action button | Action button to report a crisis and create a crisis event from the Crisis events tab. When you select Report crisis, it launches the Create New Event form where you can fill in the details of the crisis event. | [Table 1. Cards in the Crisis events tab] {#home-page-uib-ws__table_kq2_wb4_byb} ## Business impact analysis tab {#home-page-uib-ws__section_fny_dh4_byb} The Business impact analysis tab displays various cards that offer information on the business impact analyses. You can review the business impact analyses in various states, details of the selected analyses, and monitoring and tracking of the analyses. The example shows the cards in the Business impact analysis tab. You can select Create BIA to start a new analysis. See the table for the description of the cards in the Business impact analysis tab:{#home-page-uib-ws__table_hny_dh4_byb__entry__2} | Card | Description | |-|-| | Business impact analysis overview | Overview of the business impact analysis in different states. You can view the details of the business impact analysis in the states: All : Total number of the business impact analyses in the BCM application. Draft : Number of the business impact analyses in the Draft state. In review : Number of the business impact analyses in the In review state. Returned : Number of the business impact analyses in the Returned state. Pending approval : Number of the business impact analyses in the Pending approval state. Expired : Number of the business impact analyses in the Expired state. Approved : Number of the business impact analyses in the Approved state. Archived : Number of the business impact analyses in the Archived state. | | Details of the selected business impact analysis card | Details of the business impact analyses for the selected state of the card. For example, if you selected In progress in Crisis events overview, then details of the business impact analyses that are in the In progress state are displayed in this panel. You can view these details on the business impact analyses in a tabular format: Name : Name of the business impact analysis. Description : Description of the business impact analysis. Applies to : Service, process, or company that the business impact analysis applies to. Finalized RTO : Finalized RTO populated from the BIA record. If you open the column chart in 'Assets by RTO', the revised column name 'Finalized RTO' is displayed. State : State of the business impact analysis. Updated : Date and time when the business impact analysis gets updated. | | Monitoring and tracking of ongoing business impact analyses | Graphical representation of all business impact analyses for their assets in a pie chart format: Assets by RTO : Shows the number of the assets that have different recovery time objectives (RTO). The image shows an example of three assets that have an RTO of 8 hours and one asset that has an RTO of 4 hours. Assets by recovery tier : Shows the number of assets that have different recovery tiers. The image shows an example of three assets that have mission critical recovery tiers and two assets that have business critical recovery tiers. | | Create BIA action button | Action button to create a business impact analysis from the Business impact analysis tab. When you select Create BIA, it launches the Create New Impact Analysis form where you can fill in the details of the business impact analysis. | [Table 2. Cards in the Business impact analysis tab] {#home-page-uib-ws__table_hny_dh4_byb} ## Planning tab {#home-page-uib-ws__section_ixj_sm4_byb} The Planning tab in the Home page displays various cards that offer information on the business continuity plans. You can review the business continuity plans, details of the selected plans, and monitoring and tracking of the plans. The example shows the cards in the Business continuity plan tab. You can select Create BCP to create a new plan. See the table for the description of the cards in the Planning tab:{#home-page-uib-ws__table_kxj_sm4_byb__entry__2} | Card | Description | |-|-| | Business continuity plan overview | Overview of the business continuity plans in different states. You can view the business continuity plans in the states: All : All business continuity plans in the BCM application. Draft : Business continuity plans that are in the Draft state. In review : Business continuity plans that are in the In review state. Returned : Business continuity plans that are in the Returned state. Pending approval : Business continuity plans that are in the Pending approval state. Approved : Business continuity plans that are in the Approved state. Archived : Business continuity plans that are in the Closed state. | | Details of the selected business continuity plans card | Details of the business continuity plans for the selected state of the card. For example, if you selected In progress in Business continuity plan overview, then details of the business continuity plans that are in the In progress state are displayed in this panel. You can view these details on the business impact analyses in a tabular format: Name : Name of the business continuity plan. Description : Description of the business continuity plan. State : State of the business continuity plan. Updated : Date and time when the business continuity plan gets updated. | | Monitoring and tracking | Graphical representation of all the active business continuity plans in a pie chart format: Plans with exercises : You can select the card to view the plans with exercises. Plans without exercises : You can select the card to view plans without exercises. Plans with events : You can select the card to view the plans with events. Plans without events : You can select the card to view the plans without events. | | Create BCP action button | Action button to create a business continuity plan from the Planning tab. When you select Create BCP, it launches the Create New Plan form where you can fill in the details of the business continuity plan. | [Table 3. Cards in the Planning tab] {#home-page-uib-ws__table_kxj_sm4_byb} ## Exercises tab {#home-page-uib-ws__section_ijl_bp4_byb} The Exercises tab in the Home page displays various cards that offer information on the exercise events. You can review the exercise events in various states, details of the selected exercise events, and monitoring and tracking of the exercise events. The example shows the cards in the Exercises tab. You can select Create exercise to create a new event. See the table for the description of the cards in the Exercises tab:{#home-page-uib-ws__table_kjl_bp4_byb__entry__2} | Card | Description | |-|-| | Exercises overview | Overview of the exercise events in different states. You can view the details of the exercise events in these states: In progress : Exercise events that are in the In progress state. Pending : Exercise events that are in the Pending state. Returned : Exercise events that are in the Returned state. Pending approval : Exercise events that are in the Pending approval state. Approved : Exercise events that are in the Approved state. Closed : Exercise events that are in the Closed state. | | Overview of the exercises for the selected state | Details of the exercise events for the selected state of the card. For example, if you selected In progress in Exercises overview, then details of the exercise events that are in the In progress state are displayed in this panel. You can view these details on the exercise events in a tabular format: Active : State of the exercise event. The state can be True or False. You can select the link to open the exercise event record. Activity due : Activity due on the exercise event. Participants : Participants of the exercise event. Approval : Approval information on the exercise event. Approval history : Approval history of the exercise event. Assigned to : Name of the assignee responsible for the crisis event. When you select the assignee name in the column, it opens the record form where these tabs are displayed: * Details * Roles * Groups * Delegates {#home-page-uib-ws__ul_w2g_2q4_byb} Assignment group : Assignment group for the exercise event. Business duration : Business duration for the exercise event. Service : Service for the exercise event. | | Monitoring and tracking of ongoing exercises | Graphical representation of all active exercises in a pie chart format: Assets by recovery status : Shows the number of the assets by the recovery status for ongoing events. Details are displayed on the asset in a pie chart: * Not recovered * Recovered {#home-page-uib-ws__ul_sf5_lq4_byb}The example in the image shows that out of the total 18 assets, 17 assets are not recovered and one asset is recovered. Plans by status : Shows the plans by status of the ongoing events: * Pending * Work in Progress * Closed Complete {#home-page-uib-ws__ul_tf5_lq4_byb} Tasks by status : Shows the tasks by status of the ongoing events: * Open * Pending * Closed Incomplete * Closed Complete * Closed Skipped {#home-page-uib-ws__ul_uf5_lq4_byb} | | Create exercise action button | Action button to create an exercise event from the Exercises tab. When you select Create exercise, it launches the Create New Event form where you can fill in the details of the exercise event. | [Table 4. Cards in the Exercises tab] {#home-page-uib-ws__table_kjl_bp4_byb} ## Home page views for BCM Manager and BCM Planner {#home-page-uib-ws__section_e5c_dlx_1yb} When you log in to the BCM application, the Home page view is displayed according to your user role, responsibilities, and the assigned tasks. Note: The Home page structure and tabs described earlier in this topic are the same for every role. Only the data and tasks shown in the cards differ, based on your role, responsibilities, and assigned tasks. The following example shows a typical Home page view for a BCM planner.