---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Acknowledge policy

# Acknowledge a policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been
defined, you can submit the request to the audience.
* **[Set up a policy acknowledgement campaign](https://www.servicenow.com/docs/N0lfl7NIhLezWmgkH4u_HQ)**   
  A policy campaign is the record used to prepare for a policy acknowledgement request. It defines the audience who must provide an acknowledgement that a particular policy is in compliance. A policy campaign is requested only if the compliance user decides it is needed.
* **[Submit an acknowledgement request](https://www.servicenow.com/docs/ehZZ8fPX2PIP6ZWXq5yknA)**   
  After you have created an acknowledgement campaign, you can submit the acknowledgement request to the defined audience.
* **[Respond to an acknowledgement request](https://www.servicenow.com/docs/Cp79clIkvntR_KadCDeF6Q)**   
  After you have been identified as a member of an audience to provide a policy acknowledgement, you must open and review the record, and then acknowledge it.
* **[Work with acknowledgements using the Service Portal](https://www.servicenow.com/docs/QC3Q4ZLX~PirIKMvegDQXA)**   
  After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.