---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Home page

# Privacy Management home page {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Privacy Management home page

The Privacy Management home page offers a comprehensive view of your organization's privacy risk and compliance posture.
It consolidates key metrics such as processing activity criticality scores, privacy risk and impact assessment statuses, control attestations, issue statuses, and privacy cases.
The interface is divided into four tabs: Processing activity, Risk and compliance, Operations, and Privacy cases, enabling targeted insights into each area.
Show full answer Show less  
Additionally, the Explore button allows users to perform natural language queries on privacy data using the AI Data Explorer, enhancing data analysis capabilities.

## Access Requirements and Use Cases

To access the home page, users need the **snprivacy.manager** and **snprivacy.analyst** roles. Privacy managers get a holistic view of privacy compliance across all processing activities and team tasks. Privacy analysts focus on the processing activities assigned to them and their specific tasks, enabling role-based management of privacy efforts.

## Processing Activity Reports

* **All processing activities by state:** Counts by lifecycle stages such as New, Discover, Review, Monitor, and Retired.
* **Processing activities by criticality score:** Distribution of active activities by their criticality.
* **By department, data subject type, information object category, type, and data processing role:** Counts and distributions help identify privacy risk exposure areas.
* **Least compliant processing activities:** Highlights activities with the lowest compliance scores and aggregated residual risk for prioritization.

## Risk and Compliance Reports

* **Aggregated risk scores:** Distribution of processing activities filtered by risk classification.
* **Risk heatmap:** Visualizes residual vs inherent risk and control effectiveness.
* **Compliance overview:** Status of controls linked to authority documents or policies, including compliance scores and related issues and cases.
* **Control objectives needing attention:** Identifies non-compliant control objectives and their impact on processing activities.

## Operations Reports

* **Risk and privacy assessments:** Counts by state with indicators for open, overdue, and upcoming deadlines; supports filtering by assessment templates.
* **Issues and policy exceptions:** Prioritized counts with status indicators to help manage remediation workflows.
* **Control assurance:** Tracks attestations, indicators, and control tests, highlighting open and overdue items.

## Privacy Cases Reports

* **Needs attention:** Highlights overdue, due soon, and unassigned cases for timely follow-up.
* **Case overview:** Distribution by state, breach status, and priority to monitor case workload and severity.
* **Cases by primary cause and trends:** Helps identify common causes and track case openings and closures over the last year.
* **Issues:** Prioritized issue counts related to cases for focused resolution.

This home page equips ServiceNow customers with actionable insights into privacy risk management and compliance status, enabling proactive decision-making and efficient privacy operations management.  
The Privacy Management home page provides an overview of the complete privacy risk and compliance posture with details, such as the processing activity criticality score, privacy risk assessment status, privacy impact
assessment status, control attestations, issues-specific status, and privacy cases.

The home page is organized into four tabs: Processing activity, Risk and compliance, Operations, and Privacy cases.

Use the Explore button to analyze privacy data in the workspace using natural language queries with AI Data Explorer. For information on installing, configuring, and using AI Data
Explorer, see [Use AI to explore data with AI Data Explorer](https://www.servicenow.com/docs/access?context=ai-data-explorer&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).

## Required roles {#privacy-manager-dashboard__section_upb_qj4_2fb}

To view the home page, you must have sn_privacy.manager and the sn_privacy.analyst roles.

## Use cases {#privacy-manager-dashboard__section_amw_cqt_rlb}

For examples of how different people in your organization would use this home page, see the following use cases.{#privacy-manager-dashboard__table_ov2_tj4_2fb__entry__2}

| User | Dashboard use |
|-|-|
| Privacy manager | The privacy manager can view and understand the privacy compliance posture considering all the processing activities and privacy assessments. They can also view the privacy team's tasks. |
| Privacy analyst | The privacy analyst can view and understand the privacy compliance posture considering only the processing activities assigned to the privacy analyst. They can also access the tasks that need their attention. |
[ ]

{#privacy-manager-dashboard__table_ov2_tj4_2fb}

## Processing activity reports {#privacy-manager-dashboard__section_pzp_plz_f4b}

{#privacy-manager-dashboard__table_xvt_hl4_2fb__entry__3}

| Title | Data visualization type | Description |
|-|-|-|
| All processing activities by state | ![]() | Count of processing activities in each state: New, Discover, Review, Monitor, and Retired. |
| Processing activities by criticality score | ![]() | Distribution of active processing activities by criticality score. |
| Processing activities by department | ![]() | Number of processing activities grouped by department. |
| Least compliant processing activities | ![]() | List of processing activities with the lowest compliance scores, including the criticality score and aggregated residual risk. |
| Processing activities by data subject type | ![]() | Number of processing activities grouped by data subject, such as employees, contractors, customers, and patients. |
| Processing activities by information object category | ![]() | Number of processing activities grouped by information object, such as demographic data, family background, biometric data, racial or ethnic origin, medical health, and location tracking. |
| Processing activities by type | ![]() | Distribution of processing activities by type, such as business process, application, business application, or business entity. |
| Processing activities by data processing role | ![]() | Distribution of processing activities by data processing role, such as controller or processor. |
[ ]

{#privacy-manager-dashboard__table_xvt_hl4_2fb}

## Risk and compliance reports {#privacy-manager-dashboard__section_dkt_w2z_m3c}

{#privacy-manager-dashboard__table_mbj_z1z_m3c__entry__3}

| Title | Data visualization type | Description |
|-|-|-|
| Processing activities by aggregated risk score | ![]() | Distribution of processing activities by aggregated risk score. You can filter by risk classification. |
| Risk heatmap | ![]() | Distribution of processing activities by residual/inherent risk and control effectiveness levels. |
| Compliance overview | ![]() | Compliance status of controls for individual authority documents or policies, including the compliance score, related issues, and privacy cases. Toggle between Authority documents and Policies to switch views. |
| Control objectives needing attention | ![]() | Control objectives that are marked as non-compliant and the number of impacted processing activities. |
[ ]

{#privacy-manager-dashboard__table_mbj_z1z_m3c}

## Operations reports {#privacy-manager-dashboard__section_ugc_gfz_m3c}

{#privacy-manager-dashboard__table_df4_ccz_m3c__entry__3}

| Title | Data visualization type | Description |
|-|-|-|
| Risk assessments | ![]() | Number of risk assessments by state (new and in progress), including counts for open, overdue, and due in 7 days. |
| Privacy assessments | ![]() | Number of privacy assessments by state (assigned, work in progress, and draft), including counts for open, overdue, and due in 7 days. You can filter by available assessment templates. |
| Issues | ![]() | Number of issues by priority, including counts for open, overdue, and due in 7 days. |
| Policy exceptions | ![]() | Number of policy exceptions by risk rating, with counts for open, overdue, and due in 7 days. |
| Control assurance | ![]() | Control assurance status across three areas. * Attestations: Number of open and overdue attestations. * Indicators: Number of open indicators and indicators that failed in the last 6 months. * Control tests: Number of open and overdue control tests. {#privacy-manager-dashboard__ul_ek5_pcz_m3c} |
[ ]

{#privacy-manager-dashboard__table_df4_ccz_m3c}

## Privacy cases reports {#privacy-manager-dashboard__section_t3p_qfz_m3c}

{#privacy-manager-dashboard__table_xsm_tcz_m3c__entry__3}

| Title | Data visualization type | Description |
|-|-|-|
| Needs attention | ![]() | Number of overdue cases, cases due in 7 days, and unassigned cases. |
| Case overview | ![]() | Distribution of cases by state, by breach status, and by priority. |
| Cases | ![]() | Number of privacy cases. You can filter the view by subtypes. |
| Cases by primary cause | ![]() | Distribution of privacy cases grouped by primary cause. |
| Opened and closed cases in last 12 months | ![]() | Trend of opened and closed cases over the last 12 months. |
| Issues | ![]() | Number of issues by priority, with counts for open, overdue, and due in 7 days. |
[ ]

{#privacy-manager-dashboard__table_xsm_tcz_m3c}