---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Roles installed

# Roles installed with Privacy Management {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
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## Summary of Roles installed with Privacy Management

The GRC: Privacy Management application in ServiceNow Australia release provides predefined roles tailored for privacy compliance and management tasks.
These roles enable organizations to delegate responsibilities clearly among privacy analysts, managers, administrators, and other users involved in privacy operations.
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## Roles and Responsibilities

* **Privacy Analyst \[snprivacy.analyst\]**: Manages privacy compliance for owned processing activities, including assessing activities, managing controls, resolving compliance issues, and monitoring control effectiveness.
* **Privacy Manager \[snprivacy.manager\]**: Oversees organization-wide privacy compliance, develops policies, monitors controls, plans privacy programs, supervises teams, and reports compliance status to leadership.
* **Privacy Admin \[snprivacy.admin\]**: Configures privacy management solutions, including impact assessments, automated workflows, and rules for processing activities. Also monitors AI platform dependencies and script configurations.
* **Privacy Assessment Responder \[snprivacy.assessmentresponder\]**: Responds to privacy assessments and raises privacy requests through the portal as a key stakeholder.
* **Privacy Business User \[snprivacy.businessuser\]**: Edits assigned processing activities in discovery state and responds to assessments.
* **Privacy Developer \[snprivacy.developer\]**: Writes custom scripts for privacy management customization.
* **Privacy Employee User \[snprivacyemp.privacyemployee\]** (if installed): Enables employees to request privacy impact assessments, report privacy cases, acknowledge policies, and create exceptions and issues via the Employee Center.
* **Lite Operator Roles** (if GRC: Privacy Lite User application is installed): Includes roles such as assessment responder and privacy business user. Lite operators can respond to various privacy tasks like risk assessments, breach assessments, personal data rights actions, control attestations, and remediation tasks.

## Role Composition and Plugin Dependencies

Each role bundles specific ServiceNow roles that grant access to relevant modules like compliance policies, control frameworks, risk management, assessment templates, and privacy cases. Additional roles are included depending on active plugins such as:

* snriskadvanced
* snprmgenai
* snregbodymgmt
* snsmartasmt
* sngrcpdr
* sngrcregchange
* sngrcentaccess

This modular role structure allows customers to align privacy management responsibilities with their organizational and regulatory requirements effectively.

## Practical Benefits for ServiceNow Customers

* Clearly defined roles simplify assignment and segregation of privacy duties within the platform.
* Role-based access ensures stakeholders have appropriate permissions for assessment, monitoring, configuration, and response actions.
* Integration with related GRC and risk plugins enhances comprehensive privacy governance and regulatory compliance.
* Enables efficient privacy program implementation, continuous monitoring, and reporting to support organizational privacy posture.
* Facilitates employee engagement in privacy processes through dedicated user roles and portal access.  
The GRC: Privacy Management application installs
the roles for the privacy analyst, the privacy manager, and the privacy administrator to perform
their respective tasks.
{#roles-installed-prm__table_m2t_czq_mqb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Privacy Analyst \[sn_privacy.analyst\] | Privacy analysts are responsible for managing the privacy compliance posture of the processing activities owned by them.​ They perform the following tasks: * Assess the processing activities regularly by sending and reviewing privacy impact assessments. * Work with the management and business users to identify and manage controls related to a processing activity. * Manage and resolve the concerns of business users about compliance-related issues and policy exceptions. * Test and monitor control effectiveness. {#roles-installed-prm__ul_vjb_vmj_4qb} ​ | * sn_grc_workspace.task_reader * sn_compliance.policy_user * sn_compliance.library_user * sn_compliance.control_framework_user * sn_smart_asmt.template_reader * sn_privacy.business_user * sn_risk.implementation_user * sn_risk.library_user * sn_privacy_case.privacy_case_analyst {#roles-installed-prm__ul_k3m_r2p_gtb} If the sn_risk_advanced plugin is active: * sn_risk_advanced.ara_approver * sn_risk_advanced.ara_assessor {#roles-installed-prm__ul_k3m_s2p_gtb} If the sn_prm_gen_ai plugin is active: sn_reco_template.rationalization_process_writer If the sn_reg_body_mgmt plugin is active: sn_reg_body_mgmt.reader If the sn_smart_asmt plugin is active: sn_smart_asmt.assessment_reader |
| Privacy Manager \[sn_privacy.manager\] | Privacy managers are responsible for managing the overall organization level privacy compliance posture.​ They perform the following tasks: * Develop and implement privacy regulations, authority documents, and policies. * Review privacy regulatory requirements and policies. * Design and monitor controls to deal with violations of privacy regulations and internal policies. * Plan privacy programs and scope entities. * Create privacy impact assessment templates. * Continuously monitor control effectiveness and recommend effective improvements. * Supervise the privacy compliance team. * Report to management and the Board of Directors on compliance posture. * Discover who is implementing privacy regulation for the first time in their organization. {#roles-installed-prm__ul_mt4_mhj_4qb} | * sn_privacy.analyst * sn_grc_workspace.task_admin * sn_compliance.attestation_creator * sn_privacy_case.privacy_case_manager * sn_compliance.control_framework_manager * sn_compliance.library_manager * sn_compliance.policy_manager * sn_risk.implementation_manager * sn_risk.library_manager * sn_smart_asmt.template_contributor * sn_smart_asmt.template_manager {#roles-installed-prm__ul_p7n_t2p_gtb} If the sn_grc_pdr plugin is active: sn_grc_pdr.pdr_manager If the sn_privacy_content plugin is active: sn_esg_content.admin If the sn_prm_gen_ai plugin is active: sn_smart_imp_auto.automation_reader If the sn_grc_reg_change plugin is active: sn_grc_reg_change.manager If the sn_grc_ent_access plugin is active: sn_grc_ent_access.reader If the sn_reg_body_mgmt plugin is active: sn_reg_body_mgmt.writer If the sn_smart_asmt plugin is active: sn_smart_imp_auto.automation_reader |
| Privacy Admin \[sn_privacy.admin\] | Privacy administrators administer the privacy policy and compliance management. ​ Users assigned this role are responsible for configuring privacy management solutions as per the privacy team's requirements.​ They perform the following tasks: * Configure privacy impact assessments and automated flows to trigger assessments * Configure rules to auto-create processing activities out of privacy screening assessments. * Monitor the ServiceNow AI Platform dependencies with other applications and modules. * Can read the scripts under Processing activity script configurations related list. {#roles-installed-prm__ul_z2d_yjt_tqb}​ | * sn_privacy.manager * sn_risk_advanced.ara_admin * sn_privacy_case.privacy_case_admin * sn_compliance.control_framework_admin * sn_compliance.library_admin * sn_compliance.policy_admin * sn_grc_workspace.assessment_template_configuration_writer * sn_smart_asmt.assessment_admin {#roles-installed-prm__ul_q4r_u2p_gtb} If the sn_grc_pdr plugin is active: sn_grc_pdr.pdr_admin If the sn_grc_ent_access plugin is active: * sn_grc_ent_access.admin * sn_grc_ent_access.bulk_access_config_admin {#roles-installed-prm__ul_q4r_v2p_gtb} If the sn_smart_asmt plugin is active: sn_smart_imp_auto.automation_creator |
| Privacy assessment responder \[sn_privacy.assessment_responder\] | Privacy assessment responders can respond to the privacy assessments as key stakeholders. They can also raise privacy requests from the portal. | * sn_grc_workspace.task_reader * canvas_user * sn_grc_workspace.assessment_template_configuration_reader * sn_grc_workspace.user {#roles-installed-prm__ul_w5s_x2p_gtb} If the sn_smart_asmt plugin is active: sn_smart_asmt.actor |
| Privacy business user \[sn_privacy.business_user\] | Privacy business users can edit the assigned processing activities in the [Discover state](https://www.servicenow.com/docs/gJfxS8rx4vRI~4DGb2ZMmg "A processing activity workflow helps the privacy analysts to manage the life cycle of a processing activity."), and also respond to the assessments. | * sn_grc_workspace.task_reader * canvas_user * sn_privacy_case.privacy_case_business_user * sn_compliance.control_framework_business_user * sn_compliance.library_business_user * sn_compliance.policy_business_user * sn_grc_workspace.assessment_template_configuration_reader * sn_grc_workspace.user * sn_risk.implementation_business_user * sn_smart_asmt.actor * sn_smart_asmt.assessment_reader {#roles-installed-prm__ul_y6t_z2p_gtb} If the sn_risk_advanced plugin is active: sn_risk_advanced.ara_reader |
| Privacy developer \[sn_privacy.developer\] | Privacy developers can write custom scripts | * sn_privacy.admin * sn_compliance.compliance_shared_developer * sn_grc.grc_shared_developer {#roles-installed-prm__ul_b8v_a3p_gtb} |
| If the Privacy Employee User application is installed, then the following roles are available. |||
| Privacy employee user \[sn_privacy_emp.privacy_employee\] | Enables your employees to perform the following operations from the Employee Center: * Proactively request privacy impact assessments (PIAs) for new implementations, applications, and processes from the Employee Center. * Report privacy cases related to data privacy policy and regulatory violations. * Read and acknowledge organizational privacy policies * Create policy exceptions. * Create privacy issues. {#roles-installed-prm__ul_ecf_4l1_wbc} | * sn_grc.issue_employee_user * sn_compliance.policy_ack_employee_user * sn_compliance.policy_exception_employee_user {#roles-installed-prm__ul_dwp_3kz_xbc} |
| If the GRC: Privacy Lite User application is installed, then the following roles are considered as lite operators. |||
| * sn_privacy.assessment_responder * sn_privacy_case.privacy_case_business_user * sn_privacy.business_user * sn_grc_pdr.data_owner_admin {#roles-installed-prm__ul_vsc_mmb_wbc} | Users with the lite operator role can do the following: * Respond to privacy assessment tasks as business users. * Work on the processing activity as a business user when it's assigned to you to collect the required details. * Respond to the processing activity's criticality risk assessments and object-based assessment. * Respond to the detailed privacy risk assessments on each risk identified on a processing activity. * Work on breach assessments and other privacy case tasks. * Respond to the assessment and investigation tasks assigned by the privacy team. * Work on personal data rights action tasks to handle data according to the requester's requests. * Respond to the assigned control attestations. * View, update, and close assigned issues. * Create, update, and close assigned remediation tasks. * Respond to the assigned manual indicator tasks. {#roles-installed-prm__ul_bcb_vn1_wbc} |   |
[Table 1. Roles and their descriptions]

{#roles-installed-prm__table_m2t_czq_mqb}