--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Action tasks in Regulatory Change Management # Action tasks in Regulatory Change Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Action tasks in Regulatory Change Management Action tasks in Regulatory Change Management streamline the regulatory change process by assigning responsibility to business owners impacted by regulatory changes. These tasks connect to regulatory change activities and source document imports, focusing on compliance and risk management within the Governance, Risk, and Compliance (GRC) framework. Show full answer Show less Users with roles such as **sngrcregchange.manager** , **sngrcregchange.user** , or **sngrcregchange.admin** can create and manage these action tasks, which are then assigned to appropriate Risk or Compliance groups by Compliance and Risk Managers. ## Key Features * **Two Categories of Action Tasks:** * **Compliance:** Tasks related to compliance records in the GRC library (e.g., policies, controls). * **Risk:** Tasks related to risk records in the GRC library (e.g., risk statements). * **Automatic Task Creation:** Action tasks are generated automatically for risk statements and policies potentially impacted by regulatory changes. * **Task Management Tabs:** Managers can view and sort tasks across various states such as all assigned, unassigned compliance, unassigned risk, ready, in progress, and closed. * **Independent Task Completion (from version 19.0.x):** Users can initiate and complete tasks without needing manager approval, expediting task execution while maintaining role-based access controls. * **Task Reopening (from version 21.0.x):** Tasks can be reopened if a regulatory task is rejected and sent back to the Implementation state, allowing review, rework, modification, and resubmission to meet regulatory requirements. * **Traceability:** When an impacted area is specified on an action task, the related compliance library record shows the task under a Regulatory action tasks tab, enabling seamless navigation and end-to-end traceability between tasks and compliance items. ## Types of Action Tasks The application supports various action task types to address different regulatory needs, including: * Business Impact * Change * Policies * Executive Briefing * Legal Review * Notification * Others * None ## Practical Benefits for ServiceNow Customers ServiceNow customers leveraging Regulatory Change Management action tasks can expect improved accountability by clearly assigning tasks to relevant business owners and groups, enhanced efficiency through automatic task creation and independent completion, and comprehensive traceability linking action tasks to compliance and risk records. These capabilities help reduce process bottlenecks, ensure regulatory changes are properly managed, and support compliance with governance requirements. The action tasks facilitating the change management process are associated with Regulatory Change. The ownership of these action tasks is managed by the respective business owners affected due to the regulatory change. Action tasks are related to regulatory change tasks and to source document import tasks. Users with the `sn_grc_reg_change.manager`, `sn_grc_reg_change.user`, or `sn_grc_reg_change.admin` role create regulatory action tasks and source document import tasks. These tasks are related to the Compliance and Risk areas in the GRC library. The Compliance Manager and Risk Manager assign the tasks to the correct Risk or Compliance group. There are two categories of action tasks in the Regulatory Change Management application: * Compliance: Contains all compliance-related action tasks. Compliance users can select a specific Compliance record in the GRC library, such as policies and controls. * Risk: Contains all risk-related action tasks. Risk users can select a specific Risk record in the GRC library, such as risk statements. {#action-tasks__ul_wxz_qs3_hnb} Action tasks are created automatically for potentially impacted risk statements and policies. Managers with the `sn_grc_reg_change.manager` role can view and sort the action tasks using the following tabs: * All assigned tasks * Unassigned compliance tasks * Unassigned risk tasks * Ready tasks * In Progress tasks * Closed tasks {#action-tasks__ul_s1j_hv2_rmb} Starting with version 19.0.x, you can initiate and complete the action tasks independently without requiring prior approval from users who are assigned with the `sn_grc_reg_change.manager` role. You can execute assigned responsibilities in a timely manner and reduce unnecessary approval bottlenecks. The access to action tasks remains governed by user permissions and role-based access controls to ensure proper accountability and oversight. Staring with version 21.0.x, you can reopen the action tasks for a regulatory task when it's rejected and transitions back to the Implementation state. You can review and rework the tasks to address the feedback or incorporate the updated requirements. You can also modify and resubmit the reopened action tasks so that the implementation aligns with regulatory expectations before you resubmit the change task. When you specify an impacted area on an action task, the corresponding compliance library record displays the action task in its Regulatory action tasks tab. You can navigate between the action task and the impacted area record in either direction. This provides end-to-end traceability between regulatory action tasks and the compliance library items they affect. Note: The Regulatory action tasks tab is visible on citations, control objectives, controls, and policies. ## Types of action tasks {#action-tasks__section_nxg_3xc_bgc} The following types of action tasks are available in Regulatory Change Management: * Business Impact * Change Policies * Executive Briefing * Legal Review * Notification * Others * None {#action-tasks__ul_oyk_kxc_bgc}