---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Report an issue

# Report an issue {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Report a Governance, Risk, and Compliance (GRC) issue from ServiceNow Otto® panel, Employee Center, or a plan or event record in Business Continuity Workspace.

## Before you begin

Confirm you have access to the Business Continuity Workspace or Employee Center. You must have appropriate permissions to create GRC issues in your organization.

Role required: sn_bcm.program_manager, sn_bcm.bcm_viewer

## Procedure

1. Navigate to WorkspacesBusiness Continuity Workspace.
2. To report an issue from a plan or event record in Business Continuity Workspace, complete these steps.
   1. Select an issue from the plan or event record.  
   2. Select Summarize.  
   3. Open the ServiceNow Otto for IRM AI agent and provide the details.
   4. In the ServiceNow Otto for IRM panel, select Edit details, Cancel, or Submit.  
      After submission, the ServiceNow Otto for IRM panel confirms the receipt and displays your issue request number.
   {#report-grc-issue-frm-plan__substeps_af2_w52_jkc}
3. To activate a Report a GRC issue AI agent from the ServiceNow Otto for IRM panel, see [Activate the Report a GRC issue AI agent](https://www.servicenow.com/docs/kniFoU1OlIk1DVNwzUrHbQ "Configure and activate the report a GRC issue AI agent to guide employees in reporting GRC issues from the Employee Center with clarity and context.").
4. To report a GRC issue from the Employee Center, follow the steps outlined in [Report a GRC issue](https://www.servicenow.com/docs/1G60vKbJi8hyweeUeLp8PQ "Report GRC issues by using the Report a GRC issue AI agent in Employee Center. The AI agent guides you, structures your input, and suggests relevant controls, entities, and policies before submission.").
5. Track your issue requests from the Employee Center.  
   Your GRC issue is created in a New state and assigned a request number (for example, IPT0020004). The compliance team receives a notification and begins an initial review. You can track
   the issue status anytime under My Requests in your user portal.

## What to do next

Monitor your issue's progress as it moves through the Analyze, Respond, Review, and Closed states. The compliance team may contact you if the compliance team needs clarification or additional documentation.  
Note:  
Issues submitted through ServiceNow Otto for IRM aren't automatically classified as BCM issues, and aren't linked to a plan, event, or exercise. If the issue relates to business continuity, update the issue type, classification, and related record manually.
**Related concepts**   

* [Manage issues](https://www.servicenow.com/docs/jVeZiYPwGkzG6nhuo30qWA "You can measure the effectiveness of your company's risk management program by how quickly and completely it identifies and reacts to risk and compliance issues.")
* [Exploring AI capabilities in BCM](https://www.servicenow.com/docs/epg9NogbzkBKVtU~2W60Ng "The Business Continuity Management application uses the generative AI skills in ServiceNow Otto for Integrated Risk Management (IRM) to summarize issues.")
* [Managing issues from Business Continuity Workspace](https://www.servicenow.com/docs/urNYRNGnh~XscuI2~NrS_Q "Associate issues with business continuity plans to track problems identified during continuity planning. Create or add an existing issue from the Issues related list on a plan record.")
* [Reporting an issue from Business Continuity Workspace](https://www.servicenow.com/docs/lqpYRX51~uH87Xn0t_pNUg "Associate issues with plans or events in Business Continuity Workspace to report compliance gaps and control deficiencies.")  
**Related reference**   

* [Issues module integration dependencies with BCM](https://www.servicenow.com/docs/T18Co3g01swDC1Aa6YAuJg "The following GRC applications are required for Issues integration with BCM.")

*[\>]: and then