--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # ServiceNow Otto for SAE # ServiceNow Otto for Smart Assessment Engine (SAE) {#ariaid-title1} Release version: Australia Updated May 26, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Smart Assessment Engine (SAE) ServiceNow Otto for Smart Assessment Engine (SAE) is an application designed to help your teams efficiently draft assessment responses by reusing answers from previous classic and smart assessments along with supporting documents. This capability accelerates the response process, reduces manual effort, and ensures better understanding of record context. Show full answer Show less ## Key Features * **Generative AI Skills:** Leverages advanced generative AI to assist in drafting assessment responses. This feature is available starting with the Australia Patch 6 release. * **Reuse of Historical Data:** Enables reuse of previously answered questions and relevant documents to provide faster, consistent, and context-aware responses. * **Configuration and Customization:** The application can be configured to fit your organization's specific needs and workflows. * **License-Dependent Access:** Access to features, AI skills, agentic workflows, and AI agents may vary based on your ServiceNow product tier and licensing. ## Important Considerations * **Regional and Regulatory Availability:** Some AI models and features may not be available in certain countries, data centers, or regulated markets, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, and self-hosted instances. * **Data Processing and Privacy:** Data used by the application is transferred to centralized ServiceNow environments and potentially to third-party cloud providers like Microsoft Azure. ServiceNow manages this data according to strict internal compliance policies. * **Data Collection and Opt-Out:** Inputs, outputs, and edits are collected to improve ServiceNow AI technologies. Customers have the option to opt out of future data collection. * **AI Limitations and Responsibility:** Since the application uses AI and machine learning, outputs may not always be fully accurate or appropriate. It is critical to perform human oversight, validate AI-generated content, and avoid sole reliance on AI for important decisions, especially in sensitive fields such as healthcare, finance, legal, or security. ## Support and Troubleshooting * Access to the ServiceNow Community focused on AI and Intelligence. * Use the Known Error Portal for known issues. * Contact Customer Service and Support for direct assistance. This application empowers ServiceNow customers by streamlining assessment response processes through AI-enhanced reuse of historical data, while maintaining transparency about AI limitations and data governance to ensure responsible use. Use the ServiceNow®ServiceNow Otto for Smart Assessment Engine (SAE) application to empower your teams to draft assessment responses by reusing previously answered questions from classic and smart assessments along with supporting documents. Quickly understand record context, reduce manual effort, and respond to assessments faster. ## Get started {#servicenow-otto-for-smart-assessment-engine__cf-app-landing-get-started} |-|-|-| | [ExploreLearn more about ServiceNow Otto for SAE](https://www.servicenow.com/docs/_Ks2muNLeY6cdWnhXANPXA "The ServiceNow Otto for SAE application uses generative AI to streamline key Smart Assessment Engine tasks such as automatically drafting assessment responses by analyzing context, reusing previously answered questions, and supporting documents.") | [ConfigureConfigure the ServiceNow Otto for SAE application to get started](https://www.servicenow.com/docs/OmbA0up~DVjhx2RD5CnCxw "Configure ServiceNow Otto for SAE to enable generative AI skills for the assessment response assist workflow.") | [Using ServiceNow Otto for Smart Assessment Engine (SAE) skills](https://www.servicenow.com/docs/yB15ZLFYsJs8FZU3mgg5XA "Use the generative AI skills that are supported by the ServiceNow Otto for SAE application for quickly drafting the assessment responses.")Use generative AI capabilities offered by ServiceNow Otto for SAE | [ ] {#servicenow-otto-for-smart-assessment-engine__table_dy3_xj4_jjc} Note: This feature is available starting with Australia Patch 6. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#servicenow-otto-for-smart-assessment-engine__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#servicenow-otto-for-smart-assessment-engine__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#servicenow-otto-for-smart-assessment-engine__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#servicenow-otto-for-smart-assessment-engine__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#servicenow-otto-for-smart-assessment-engine__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#servicenow-otto-for-smart-assessment-engine__ul_oht_hgl_5yb} ## AI limitations {#servicenow-otto-for-smart-assessment-engine__section_w4v_wxm_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#servicenow-otto-for-smart-assessment-engine__p_kv2_nfg_h1c} ## Data processing {#servicenow-otto-for-smart-assessment-engine__section_x4v_wxm_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#servicenow-otto-for-smart-assessment-engine__p_lv2_nfg_h1c} ## Data collection {#servicenow-otto-for-smart-assessment-engine__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).