---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Start a crisis event

# Start a crisis event {#ariaid-title1}

Release version: Australia  
Updated August 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Report a crisis event in the BCM Configurable Workspace. A crisis event is any significant disruption that threatens business operations. The Business Continuity Workspace enables you to create crisis records, classify severity levels, set priorities, assign response teams, and document initial actions.

## Before you begin

Role required: sn_bcm.planner, sn_bcm.program_manager

## Procedure

1. Navigate to WorkspacesBusiness Continuity Workspace.
2. In the List view, navigate to crisis eventsPending and select New.  
   The Create New Event form is displayed. By default, the event is in the Pending state.
3. In the Details tab of the Create New Event form, add the description, impact, and priority of the event.  
   Note:  
   For a crisis event, the event type is Actual.

   For more information on the fields, see [Create Crisis Event form](https://www.servicenow.com/docs/7j~1030cJERuYEqBslh7IQ "Use the Create Crisis Event form in BCM UIB Workspace to add details about a crisis event.").
4. Choose a level for the crisis event.  
   The Level field in the event header shows the escalation level of the crisis event and persists across all tabs. Select the field to update it to 1-Site,
   2-Regional, 3-Corporate, or 4-Global, as shown in the example. The BCM viewer role sees this field as read-only,
   consistent with its read-only access across the crisis event record.
5. Select Save.  
   The crisis event is saved in the Pending state and it is displayed in the Crisis events list view of the record.  
   The state and details of the crisis event are displayed in the tabs:
   * Overview: You can view the current state and overall state progression of the crisis event.
   * Details: You can view details on the crisis event such as its short description, state, event type, assignee, and so on.
   * Assets: You can select the impacted item type or the primary elements that you want to recover for an asset type.
   * Plans: You can add an ad-hoc plan for the selected asset to the crisis event.
   * Action items: You can view and create action items assigned during the response to the crisis event.
   * Emergency Notifications: You can create a notification for the crisis event with the Everbridge integration.
   * Issues: You can view and create issues associated with the crisis event.
   * Similar tasks groups: You can group duplicate or similar event tasks together to eliminate redundant work.
   * Collaborations: You can view and create collaboration threads that coordinate the response to the crisis event with recovery teams. For more information, see [Creating collaborations in exercises and crisis events](https://www.servicenow.com/docs/vKcnUF7Z1bDa1eho~hPbeg "Starting with BCM core release 12.x.x, crisis managers can create collaboration threads on crisis events to coordinate responses with recovery teams and send email updates.").
   * Event tasks: You can add an ad-hoc task to the crisis event.
   {#start-crisis-event-in-uib-ws__ul_dk1_4py_pxb}  
   A crisis event is created in the Pending state.
6. To perform more actions on the crisis event, select More actions.

   | Step | Description |
   | Select Discuss. | Add a subject, participants, and message, then select Start discussion. |
   | Select Generate MS Word. | Generate a downloadable Microsoft Word report of the event record. |
   | Select Generate PDF. | Generate a downloadable PDF of the event record. The Impact Assessments section includes Smart assessment questions and answers for RPO and RTO, dependencies, contributors, and attachments. |
   | Select 360º view. | View a graphical presentation of the event and its relationships. |
   | Select Delete. | Delete the event and its related records. |
   |-|-|

   {#start-crisis-event-in-uib-ws__choicetable_ypb_yzx_xfc}
7. View your Event group's pending tasks and Event owner's assigned items in the My tasks page.
8. Review and confirm the group ownership, issue details, and collaboration thread details for the event in separate sections of the PDF and Microsoft Word reports.  
   For information on the collaboration block in Microsoft Word and PDFs, see [Create a collaboration thread in a crisis event](https://www.servicenow.com/docs/XfH65tn3_Q~jURhGmcm8uw "Create a collaboration thread on a crisis event and send an email to its recovery teams to coordinate a response."). For information on Microsoft Word template with collaboration block, see [Update the Word template with a collaboration block](https://www.servicenow.com/docs/esTklvQo1SGi0abZVBuyoQ "Use the Block feature in Document designer to add a repeating collaboration section, including a nested action items table, to a customized event Microsoft Word template.").
* **[Create Crisis Event form](https://www.servicenow.com/docs/7j~1030cJERuYEqBslh7IQ)**   
  Use the Create Crisis Event form in BCM UIB Workspace to add details about a crisis event.

**Related concepts**   

* [My tasks page view](https://www.servicenow.com/docs/WyZxG64TLvPibBoTj9J2WA "My tasks page displays a single-pane view of your pending tasks, tasks assigned to your user group, and the tasks that are on your watchlist.")
* [Group ownership in BIA, plan, and event records](https://www.servicenow.com/docs/TXh~cF7PFqn~vtmQksVEqg "Assign a user group as the owner of business impact analysis (BIA), plans, and event records, instead of or alongside an individual owner. Every member of the owner group gets the same access to these records as an individual owner.")
* [Managing issues from Business Continuity Workspace](https://www.servicenow.com/docs/urNYRNGnh~XscuI2~NrS_Q "Associate issues with business continuity plans to track problems identified during continuity planning. Create or add an existing issue from the Issues related list on a plan record.")

*[\>]: and then