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sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

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bundleId :

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workflow :

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---

# AI in Third-party Risk Management

# ServiceNow Otto for Third-party Risk Management (TPRM) {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Third-party Risk Management (TPRM)

ServiceNow Otto for Third-party Risk Management (TPRM) is an advanced application that leverages generative AI to automate and enhance the management of third-party risk data.
It enables organizations to efficiently summarize risk issues and receive AI-driven recommendations to identify potential third-party risks based on assessment responses and historical data.
This application continues from the Now Assist for TPRM product starting with the Australia Patch 5 release, with no changes to existing product entitlements.
Show full answer Show less  

## Key Features

* **Generative AI Skills:** The application offers two main AI-powered skills:
  * **TPRM Issue Summarization:** Automatically creates concise summaries of third-party risk issues to improve team coordination and productivity.
  * **TPRM Issue Recommendation:** Provides AI-generated recommendations for third-party risk issues, enhancing review efficiency and consistency. This feature requires assessments to use the Smart Assessment Engine and leverages historical data.
* **Role Management:** The TPRM GenAI User role is automatically assigned to Third-party Assessment reviewers upon installation, enabling access to these AI skills.
* **Licensing and Access:** Access to AI features depends on your ServiceNow product tier and license entitlements. Certain AI capabilities may be limited or unavailable in regulated environments, specific regions, or data centers due to compliance requirements.
* **Data Processing and Privacy:** Data used by the application is transferred securely to centralized ServiceNow environments or third-party cloud providers, in accordance with ServiceNow's policies. Customers can opt out of data collection related to AI model training and improvement.

## Important Considerations

* The AI-generated outputs may not always be fully accurate or appropriate; customers must apply human oversight and validate AI recommendations, especially for critical decisions.
* ServiceNow's AI Acceptable Use Policy governs the responsible use of these AI capabilities.
* Some AI products and features may not be available in certain regulated markets or restricted environments.

## Next Steps for Customers

* Review and verify your product entitlements to determine feature access.
* Enable and configure AI capabilities within the Third-party Risk Management application to activate summarization and recommendation skills.
* Train and delegate roles appropriately to ensure reviewers have the necessary permissions to use AI features.
* Utilize AI skills to generate summaries and recommendations to streamline TPRM issue review and resolution workflows.
* Monitor AI outputs carefully and integrate human judgment to ensure decision accuracy and compliance.  
With the ServiceNow Otto for Third-party Risk Management (TPRM) application, you can use skills to automate the collection of TPRM risk data.

## ServiceNow Otto for TPRM overview {#exploring-now-assist-tprm__cf-exploring-parent-benefits}

The following generative AI capabilities are available in ServiceNow Otto for TPRM:

Learn the details of a third-party risk issue from AI-generated summaries, and use AI-driven recommendations to identify potential third-party risk issues based on assessment responses and historical data.

Starting with Australia Patch 5, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## ServiceNow Otto for TPRM skills {#exploring-now-assist-tprm__section_y3t_ypy_ygc}

ServiceNow Otto for TPRM includes generative AI capabilities that help you interpret and act on TPRM records more efficiently. These capabilities support tasks such as summarizing TPRM issue details and recommending TPRM issues.  
Note:  
The TPRM GenAI User \[sn_tprm_genai.nowassist_user\] role is granted to Third-party Assessment reviewers \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] after you install the ServiceNow Otto for TPRM application. For more information about all TPRM roles, see [Roles in Third-party Risk Management](https://www.servicenow.com/docs/evCsII5xVZfz3HPLJm9YZw "Roles determine permissions and access in TPRM.").
{#exploring-now-assist-tprm__table_p1h_lgx_12c__entry__3}

| Skill | Feature | User role |
|-|-|-|
| [TPRM Issue Summarization](https://www.servicenow.com/docs/I8mSyGUmpDUJeik1w3YnVA "Generate a summary of a TPRM issue to support efficient triaging, remediation, and reporting using the TPRM issue summarization skill. Summarized issues help risk assessors and analysts quickly review issue content and take informed action.") | Uses generative AI to create a quick summary for the third-party risk issue record helping to support organizational efficiency, team coordination, and productivity. | * sn_tprm_genai.nowassist_user * sn_vdr_risk_asmt.vendor_assessment_reviewer {#exploring-now-assist-tprm__ul_ovk_lgq_cfc} |
| [TPRM Issue Recommendation](https://www.servicenow.com/docs/0zVxG4pdUw59isx854ZUSw "Use generative AI to identify and recommend potential Third-party Risk Management issues based on assessment responses. The TPRM issue recommendation skill presents recommended issues with rationalized summaries for reviewer confirmation.") | Uses generative AI to generate third‑party risk issue record recommendations, helping to support more efficient reviews and more consistent outcomes across teams. | * sn_tprm_genai.nowassist_user * sn_vdr_risk_asmt.vendor_assessment_reviewer {#exploring-now-assist-tprm__ul_rjf_mbs_c3c} |
[Table 1. Generative AI skills]

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Note:  
Issue recommendations are available only for assessments that use the Smart Assessment Engine. Historical data (prior issues and their associated Smart Assessment Engine or Classic assessment questions and responses) is used to generate recommendations. Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#exploring-now-assist-tprm__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#exploring-now-assist-tprm__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#exploring-now-assist-tprm__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## Troubleshoot and get help {#exploring-now-assist-tprm__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## AI limitations {#exploring-now-assist-tprm__section_w4v_wxm_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#exploring-now-assist-tprm__p_kv2_nfg_h1c}

## Data processing {#exploring-now-assist-tprm__section_x4v_wxm_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#exploring-now-assist-tprm__p_lv2_nfg_h1c}

## Data collection {#exploring-now-assist-tprm__section_y4v_wxm_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## What to explore next {#exploring-now-assist-tprm__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for TPRM, see:

* [Supporting information for ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/wTuFk6wP7rmedui7rO_Q_w "Get a quick overview of the important information that is related to the ServiceNow Otto for Third-party Risk Management (TPRM) application.")
* [Configure AI capabilities in Third-party Risk Management](https://www.servicenow.com/docs/9qRfU95imIKpOFHN1zHRzg "If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management (TPRM) application so that agents can use the generative AI capabilities in Vendor Management Workspace.")
* [Activate the TPRM issue summarization skill](https://www.servicenow.com/docs/IYFQZVo1oFT45d3CVusDiw "Activate the TPRM summarization skill from ServiceNow Otto for TPRM to generate a brief summary of a TPRM issue by selecting the specific fields that you would like included in the summary.")
* [Activate TPRM issue recommendation skill](https://www.servicenow.com/docs/Ou7ph~3IbQEY4cQ9QfOaFQ "Activate the TPRM issue recommendation skill from ServiceNow Otto for TPRM to generate recommendations for TPRM issues.")
* [TPRM issue summarization skill](https://www.servicenow.com/docs/UtwGRXkG8BG6WMH0XL5etg "The issue summarization skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses generative AI to create concise summaries of vendor-related issues, helping assessors quickly review risk details, improve consistency, and accelerate remediation.")
* [TPRM issue recommendation skill](https://www.servicenow.com/docs/moyEz46Krw05JcAzdkc3Jg "The issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses generative AI to suggest potential issues based on historical assessment data, helping assessors and reviewers identify relevant risks more efficiently while retaining control over which issues are created.")
* [Generate a summary of a TPRM issue](https://www.servicenow.com/docs/I8mSyGUmpDUJeik1w3YnVA "Generate a summary of a TPRM issue to support efficient triaging, remediation, and reporting using the TPRM issue summarization skill. Summarized issues help risk assessors and analysts quickly review issue content and take informed action.")
* [Generate issue recommendations for TPRM](https://www.servicenow.com/docs/0zVxG4pdUw59isx854ZUSw "Use generative AI to identify and recommend potential Third-party Risk Management issues based on assessment responses. The TPRM issue recommendation skill presents recommended issues with rationalized summaries for reviewer confirmation.")
* [Create or dismiss issues using recommendations](https://www.servicenow.com/docs/045LlDexzZr9udZOEIRIRA "Accept recommendations to create issues based on historical assessment data, or dismiss recommendations that aren’t relevant. Accepting or dismissing issue recommendations helps reviewers efficiently act on AI‑predicted findings while retaining control over which issues are created.")
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