--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Types of due diligence # Types of due diligence {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Types of due diligence Due diligence involves conducting various types of assessments to gather comprehensive information about a third party. The specific types depend on the engagement's nature, criticality, and associated risks. These assessments help ServiceNow customers evaluate and mitigate risks when partnering with third parties. Show full answer Show less ## Key Types of Due Diligence * **Information Security Due Diligence:** Evaluates data protection practices, cybersecurity measures, incident response, encryption, and employee training to safeguard sensitive data and prevent breaches. * **Financial Due Diligence:** Assesses financial health by reviewing statements, profitability, liquidity, debt, and cash flow to ensure the third party can meet obligations. * **Legal Due Diligence:** Reviews contracts, licenses, compliance, and potential legal risks to identify liabilities or regulatory issues. * **Operational Due Diligence:** Examines infrastructure, supply chain, production, quality controls, and capacity to confirm the third party's ability to deliver services or products. * **Compliance Due Diligence:** Verifies adherence to laws, regulations, and industry standards, including anti-corruption, data privacy, environmental, and labor policies. * **Reputation Due Diligence:** Investigates reputation, integrity, past performance, and ethical considerations to ensure alignment with organizational values. ## Financial Due Diligence in ServiceNow ServiceNow supports financial due diligence with tools that streamline assessment and monitoring: * Prebuilt questionnaire templates and document requests sent via the third-party portal for gathering financial information. * Due Diligence Request (DDR) workflows that automate internal reviews, external assessments, approval processes, and contract risk checks. * Reports and dashboards to track request status, aging, and completion timelines for effective oversight. These features are accessible through the Vendor Management Workspace under the Risk tab by selecting the due diligence management icon. Customers can manage due diligence requests and assessments, monitor progress, and ensure timely completion. ## Prerequisites To fully utilize these capabilities, activate the Third-party Risk Due Diligence plugin (com.sntprmdd), which enables preconfigured workflows and the Risk Concentration Map for enhanced risk visualization. In the due diligence process, you typically conduct several types of due diligence to gather relevant information and assess various aspects of the third party. The particular types of due diligence that you conduct vary depending on the nature and criticality of the engagement and the risks involved. Information Security due diligence : Information security due diligence is critical. It involves evaluating the third party's data protection practices, cybersecurity measures, and information handling processes. This includes assessing their data security policies, incident response capabilities, encryption practices, and employee training on data protection. The objective is to safeguard sensitive information and mitigate the risk of data breaches or unauthorized access. Financial due diligence : Financial due diligence involves assessing the financial health and stability of the third party. It includes reviewing financial statements, analyzing profitability, liquidity, debt levels, cash flow, and other financial indicators. The goal is to understand the financial viability of the third party and help ensure that they have the capacity to fulfill their obligations. Legal due diligence : Legal due diligence involves examining the legal and regulatory compliance of the third party. It includes reviewing contracts, agreements, licenses, permits, and legal documents. The purpose is to identify any legal risks, liabilities, ongoing litigation, or regulatory non-compliance that could impact your organization's interests. Operational due diligence : Operational due diligence focuses on assessing the operational capabilities and processes of the third party. It involves evaluating their infrastructure, facilities, supply chain, production processes, quality controls, and capacity to meet your organization's requirements. The goal is to help ensure that the third party can effectively deliver the desired products or services. Compliance due diligence : Compliance due diligence involves verifying the third party's adherence to applicable laws, regulations, and industry standards. It includes assessing their compliance programs, policies, and procedures related to areas such as anti-corruption, data privacy, information security, environmental practices, and labor standards. The objective is to identify any compliance gaps or risks that could result in legal or reputational issues for your organization. Reputation due diligence : Reputation due diligence focuses on evaluating the third party's reputation, integrity, and past performance. It involves conducting background checks, reviewing references, searching for news or media coverage, and assessing any past controversies or ethical issues. The purpose is to help ensure that the third party has a positive reputation and aligns with your organization's values and expectations. ## Financial due diligence example {#tprm-due-diligence-types__section_bgy_3dh_phc} Financial due diligence evaluates a third party or engagement's financial health and stability. Third-party Risk Management supports this process by providing: * Questionnaire templates with financial questions and document requests that you can send to the third party or engagement using an assessment through the third‑party portal.For more information see, [Sample questionnaires](https://www.servicenow.com/docs/4XNa_43gXEjib4J5SvD5sQ "The questionnaire that you use can depend on your industry, geographic area, jurisdiction, or the particular nature of your operations. These questionnaires are provided as part of the base system and are samples that shouldn’t be implemented into your risk management program without first being reviewed and approved by your legal team.") and [Create an external assessment](https://www.servicenow.com/docs/OsRUS7II7EVkcaW_YAOWrw "Create an assessment and initiate the third-party risk assessment life cycle using Third-party Risk Management. An external assessment specifies the details for the third party or engagement and defines the plan for completing the assessment."). * Due Diligence Request (DDR) workflows that orchestrate internal review, external assessment, approvals, and contract risk checks.For more information see, [Due diligence workflow](https://www.servicenow.com/docs/qzVUTDoX2tjNy4ZNBARynw "The Third-party risk management (TPRM) processes provide a consistent framework for your third-party risk management program. You can customize the workflow processes to meet your organization's needs."). * Reports and dashboards to track active requests, aging items, and completion timelines.For more information see, [Monitoring the due diligence request process](https://www.servicenow.com/docs/VQBUvN0VMWYog1dR86_7Pw "TPR managers and TPR admins can perform a wide variety of tasks from the due diligence management dashboard. They can work on all processes in the workflow for a due diligence request: IRQs, external due diligence, approval, contract risk, and closed requests."). {#tprm-due-diligence-types__ul_cgy_3dh_phc} Access these features by navigating to the Vendor Management Workspace: 1. Go to WorkspacesVendor Management Workspace. On the Risk tab, select the due diligence management icon ![](). 2. On the Due diligence management page, select a stage (IRQ, Due diligence, Approvals, Contract risk, Final review, Closed) to view actionable lists. 3. Open a Due diligence request record to manage the workflow. 4. To send financial questionnaires or document requests from a DDR or an Assessment record, create an assessment. 5. Use the Due Diligence Management page to monitor status and aging. {#tprm-due-diligence-types__ol_dgy_3dh_phc} For more information see, [Monitoring the due diligence request process](https://www.servicenow.com/docs/VQBUvN0VMWYog1dR86_7Pw "TPR managers and TPR admins can perform a wide variety of tasks from the due diligence management dashboard. They can work on all processes in the workflow for a due diligence request: IRQs, external due diligence, approval, contract risk, and closed requests.") and [Create an external assessment](https://www.servicenow.com/docs/OsRUS7II7EVkcaW_YAOWrw "Create an assessment and initiate the third-party risk assessment life cycle using Third-party Risk Management. An external assessment specifies the details for the third party or engagement and defines the plan for completing the assessment."). Note: Activate the Third‑party Risk Due Diligence plugin (com.sn_tprm_dd) to enable preconfigured workflows and the Risk Concentration Map. For more information, see [Configuring Third-party Risk Management](https://www.servicenow.com/docs/fSbrfETvXhzOC1Ihw7li7Q "You can activate or upgrade TPRM, by downloading the applications from the ServiceNow Store and then configuring the settings to meet your needs.") and [Enable the TPRM Risk concentration map](https://www.servicenow.com/docs/8dKp~cABB86VqBH8Jhs2ew "After you install the Risk concentration map feature, you must install a Google license to enable the feature."). *[\>]: and then