---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Complete an element collection task

# Complete an element collection task {#ariaid-title1}

Release version: Australia  
Updated September 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Element collection tasks let internal users add AI use case elements and let third-party or engagement contacts add elements on behalf of the third party in the Third-party Risk Management application.

## Before you begin

You must be assigned as the respondent on an internal collection task, or as the contact on an external collection task. The internal task respondent receives the internal task responder role.

## About this task

The due diligence process can create a task for an internal user or a third-party or engagement contact to add third-party elements. The configuration of your organization's due diligence process determines when element
collection tasks are created. The following two scenarios use this process:

* An internal task assigned to the due diligence requester to add AI use case elements, created when the requester selects AI assets involved on the due diligence request.
* An external task assigned to a third-party or engagement contact to add more elements, created when the due diligence request owner selects Start collection.

{#tprm-elements-task-manage__ul_afv_rxl_hkc}

The Manage elements button appears only on tasks that are collection-type tasks.

## Procedure

1. Open the task.
   * If you're completing an internal task, navigate to GRC tasks in the Employee Center and select the task.
   * If you're completing an external task, log in to the third-party portal and select the task.
   {#tprm-elements-task-manage__choices_open_task}
2. Select Manage elements.  
   The Elements grid opens, embedded in the task.
3. Add or edit elements as needed.  
   For more information on adding and editing elements, and linking AI models to AI use case elements, see [Manage elements in the grid](https://www.servicenow.com/docs/zSVT2CELXfCS01RFTSxmbg "Manage third-party elements in the Elements grid by adding, editing, and deleting records. You can also link AI models to AI use case elements in the Third-party Risk Management application.").
4. Select Resolve Task.  
   The task moves to the Review state so the due diligence request owner or assessor can review the added elements.
{#tprm-elements-task-manage__steps_bfv_rxl_hkc}

## What to do next

For AI use case internal tasks, the due diligence request owner can proceed only after both this task and the Inherent Risk Questionnaire (IRQ) internal assessment are complete.

For more information, see [Monitoring third-party elements](https://www.servicenow.com/docs/Y_fxTAUDrR5N9jLlvmFTVQ "Monitor third-party elements using scalable scoring models, relationship analysis, and due diligence workflow integration in the Third-party Risk Management application to conduct more informed risk assessments as part of your third-party risk program.").

After the task is resolved and transitions to Review state, the assessor or due diligence request owner can review the elements that were added or edited during the collection phase. The task
remains in Review state until the assessor closes it. If revisions are needed, the task can be reopened and reassigned to the respondent.
**Related concepts**   

* [Monitoring third-party elements](https://www.servicenow.com/docs/Y_fxTAUDrR5N9jLlvmFTVQ "Monitor third-party elements using scalable scoring models, relationship analysis, and due diligence workflow integration in the Third-party Risk Management application to conduct more informed risk assessments as part of your third-party risk program.")  
**Related tasks**   

* [Manage elements in the grid](https://www.servicenow.com/docs/zSVT2CELXfCS01RFTSxmbg "Manage third-party elements in the Elements grid by adding, editing, and deleting records. You can also link AI models to AI use case elements in the Third-party Risk Management application.")
* [Create a task for an internal user](https://www.servicenow.com/docs/kyn77PcE8xCw89s0x~TT2w "Create an internal task to assign follow-up work to an internal user, rather than to a third-party contact, as part of your organization's third-party risk processes.")
* [Manage a task for a third party or engagement](https://www.servicenow.com/docs/65_~BivA3nz9Q20MYNS1oQ "Verify that the Assigned to user at your organization or the third-party contact responds to a task and update the state of the task as needed.")