---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Portal Service Catalog

# Configure the portal service catalog for a constituent, business, or agency {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Public Sector Digital Services service catalog so that you can define the type of public service being offered, the service taxonomy, and which agency offers the service. These services are displayed on the Government Service Portal or GOV.UK Design System Service Portal.

## About this task

For more information on creating and maintaining service catalogs, see [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

## Before you begin

Note:  
Determine which fields contain sensitive information and how to encrypt them to protect sensitive data.

Role required: admin

## Procedure

1. Navigate to AllService CatalogCatalog DefinitionsMaintain Categories.
2. Select New or open the catalog item to be edited.
3. On the form, fill in the fields.  
   {#configure-services-offered__table_b5k_gcj_rsb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the public service. |
   | Catalog | Product category that the service falls under. If empty, select Government Service. |
   | Category | Indicates the type of public service. |
   | Application | Application scope of the service. Select from the following options: * Public Sector Digital Services Core * License and Permit Administration * Information Request Administration * Service Request Administration {#configure-services-offered__ul_p3k_1gw_21c} |
   | Status | Status of the public service. Mapped in the active field as: * Available = true * Not Available = false {#configure-services-offered__ul_wf1_cdj_rsb} |
   | Short description | Short description of the public service. |
   | Description | Description of the public service. |
   [Table 1. Public Services Service Catalog form]

   {#configure-services-offered__table_b5k_gcj_rsb}
4. Select Submit or Update.

*[\>]: and then