---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Social Benefits Playbook

# Install and configure the Social Benefits Playbook application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the Social Benefits Playbook application, which enables public sector end users to submit and track social benefit requests and provides government agents with a pre-defined process for handling and resolving these
requests. You can then configure the features available for submitting requests and routing requests to agents.  
As a user with the admin role, complete the following configuration tasks to set up the Social Benefits Playbook, after you install the [Public Sector Digital Services Core](https://www.servicenow.com/docs/pNSNfJQX7xHgu4vpk5zTDw "You can install the Public Sector Digital Services Core application (sn_gsm) if you have an admin role. The application includes demo data.") application.{#configuring-social-benefit-playbook__table_cmk_mdm_fwb__entry__2}

| Task | Description |
|-|-|
| [Install Social Benefits Playbook for Public Sector Digital Services](https://www.servicenow.com/docs/nF0h97bYcszmU7~pF~My2A "You can install the Social Benefits Playbook application (app-psds-social-benefits) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.") | Install Social Benefits Playbook (app-psds-social-benefits) from the ServiceNow® Store. |
| [Automatically route social benefit requests using Advanced Work Assignment](https://www.servicenow.com/docs/DD8JSzOepAIRCtWxPeuwDA#psds-configuring-awa-sbp "Use the ServiceNow Advanced Work Assignment (AWA) application to route and assign social benefits requests to designated agents.") | Use the ServiceNow Advanced Work Assignment (AWA) application to route and assign social benefit requests to designated agents. |
| [Configure Eligibility Rules Engine in Social Benefits Playbook](https://www.servicenow.com/docs/hFnyN3MyFBiLZrMHk~r2JQ "The eligibility criteria in Social Benefits Playbook allows an agent to confirm whether an applicant is eligible for the benefit program being requested.​") | Configure the eligibility framework engine to allow agents to confirm whether an applicant is eligible for the specific social benefits requested. |
[Table 1. Configuration tasks for Social Benefits Playbook]

{#configuring-social-benefit-playbook__table_cmk_mdm_fwb}