---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Email notifications

# Email notifications for the Investigative Case Type {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status.

Email notifications in the Investigative Case Management workspace are automatically sent to the investigator (case
agent) when:  
* A case is assigned to the agent.
* The assigned to field is modified.
* The case has been inactive for 10 days.
{#email-notifications-in-icm__ul_kgs_2fd_hvb}