---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Plugins installed

# Plugins installed with Public Sector Digital Services Applications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Plugins Installed with Public Sector Digital Services Applications

ServiceNow's Public Sector Digital Services (PSDS) applications automatically install a set of essential plugins to enable government agencies to efficiently deliver services such as case management, grants, licensing, social benefits, and investigations.
These plugins form a standardized, government-optimized architecture supporting diverse service types, case workflows, constituent interactions, and document management.
Understanding which plugins install with each PSDS application helps customers plan integrations, extend functionality, and leverage out-of-the-box capabilities tailored for public sector needs.
Show full answer Show less  

## Core Plugins Installed with Public Sector Digital Services Core

* **UI Components for Customer Portals:** Reusable, high-performance components for building customer service portals.
* **Business Location:** Supports physical business sites like branches, stores, or franchises.
* **Agency Support Model:** Enables a 360-degree view of agency activities and constituent interactions.
* **Customer Service Case Types:** Allows defining complex case processes as specific case types.
* **Customer Service Portal:** Provides default self-service and B2B interaction capabilities.
* **Customer Service Install Base Management:** Captures relationships and status of installed assets affecting services.
* **Service Applicant Information \& Program Management:** Facilitates collection of applicant data and program setup, such as grants.
* **Service Request Criteria:** Filters service definitions to show relevant options to agents and constituents.

## Plugins Installed with Specific PSDS Applications

### Investigative Case Management

* Includes all Public Sector Digital Services Core plugins.
* **CSM Investigative Case Management:** Handles complex investigations like fraud or misuse with a government-optimized case model.
* **Investigative Case Management Foundation:** AI-driven platform to modernize investigations, accelerate resolutions, and ensure compliance.

### Grants Management

* Includes all Public Sector Digital Services Core plugins.
* **Playbooks for Customer Service Management:** Guides agents through task sequences to resolve constituent issues.
* **Goal Framework:** Supports defining and tracking grant program goals and strategic priorities.
* **Service Applicant Program Management:** Enables rapid design and launch of applicant-facing programs with reusable architecture.
* **Expanded Model and Asset Classes:** Adds extended data model classes requiring Asset Management plugin.
* **Document Templates and Processor:** Automates creation, management, approval, and exceptions of letters and documents.

### Social Benefits Playbook

* Includes Public Sector Digital Services Core plugins with additional support for:
* **Signature Pad:** Captures digital signatures.
* **Policy as Code Engine (PaCE):** Central platform for managing policy rules linked to social benefits eligibility.
* Extended applicant information management to capture detailed applicant and financial data.
* Document management and automation tools for letters and approvals.

### License and Permit Administration

* Includes Public Sector Digital Services Core plugins and Social Benefits enhancements.
* **Document Management:** Efficient storage and handling of large volumes of documents.

### Information Request and Service Request Administration

* Include Public Sector Digital Services Core plugins plus playbooks, signature capture, dynamic records, and document management capabilities.

### GOV.UK Developer Toolkit and Service Portal

* Install a set of plugins supporting knowledge base, consumer portals, case types, playbooks, and configurable workspace bundles.
* Service Portal app includes components such as service catalog, service status, configuration pages, designer, and surveys.

### ServiceNow Otto for Public Sector Digital Services (PSDS)

* Includes the ServiceNow Otto Platform plugin to enhance AI-driven capabilities for PSDS applications.

## Optional Plugins

* **Geo Map:** Available for Service Request Administration to add geographic mapping features.

## Practical Implications for Customers

When enabling any Public Sector Digital Services application, customers can expect automatic activation of a comprehensive suite of plugins tailored to that application's domain. This ensures consistent data models, user interfaces, workflows, and integration points optimized for government service delivery. Leveraging these pre-installed plugins accelerates deployment, reduces customization effort, and provides a scalable foundation to extend functionality such as case management, applicant processing, document automation, and AI-driven investigations. Customers should review plugin dependencies, especially for advanced features like asset management and document processing, to ensure complete capabilities.  
These plugins are automatically installed with the following Public Sector Digital Services applications, if they aren't already active.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Plugins installed with Public Sector Digital Services Core {#plugins-installed-with-psds-addtl-plugins__section_b2x_grs_xhc}

The following plugins are activated when you enable the Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)/(sn_gsm) plugin:
{#plugins-installed-with-psds-addtl-plugins__table_c2x_grs_xhc__entry__2}

| Plugin | Description |
|-|-|
| UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt) | Provides a library of configurable components that offer better reusability, performance, and upgrade scalability for customer service portals. |
| Business Location (sn_bus_loc) | Enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Business locations can also support other service organizations. |
| Agency Support Model (com.sn_agency_support_model) | Provides support for agency services to connect constituents, businesses, and agencies on a single public sector vertical platform. Supports a 360-degree view of agency activity in agent workspaces. |
| Customer Service Case Types (com.snc.csm_case_types) | Enables agency customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve constituent requests. |
| Customer Service Portal (com.glide.service-portal.customer-portal) | Supports business-to-business (B2B) organizations to support their customers. Provides default self-service capabilities for customers to search information or request assistance from a service agent. |
| Customer Service Install Base Management (com.snc.install_base) | Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. |
| Service Applicant Information (com.sn_svc_appl_info) | Enables customers to capture additional information entered during the case creation/application process. Includes a data model and corresponding custom UIs to facilitate storing new applicant information, their associated financial information, and other constituent/business contact data. |
| Service Applicant Program Management (com.sn_svc_appl_pgm_mg) | The Service Applicant Program Management application, in partnership with Strategic Portfolio Management, empowers organizations to quickly design, configure, and launch applicant-facing programs, such as grants. |
| Service Request Criteria (sn_req_criteria) | Allows government service agents to view only relevant service definitions while creating a case. Service definitions can be filtered using user criteria and entity criteria which shows only relevant service definitions for agents and constituents. Admins can create customer criteria for constituents, accounts. Constituents can see relevant service definitions in the customer portal based on customer criteria setup by admins. |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_c2x_grs_xhc}

## Plugins installed with Investigative Case Management {#plugins-installed-with-psds-addtl-plugins__section_pwl_nv4_m3c}

The following plugins and applications are installed with the Investigative Case Management (com.sn_gsm_icm) application. The Investigative Case Management application enables government organizations to manage complex investigations with a government-optimized data model, supporting diverse investigation types and comprehensive evidence management.{#plugins-installed-with-psds-addtl-plugins__table_qwl_nv4_m3c__entry__2}

| Plugin | Description |
|-|-|
| Public Sector Digital Services Core (com.sn_public_sector_digital_services_core) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt) * Business Location (sn_bus_loc) * Agency Support Model (com.sn_agency_support_model) * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Portal (com.glide.service-portal.customer-portal) * Customer Service Install Base Management (com.snc.install_base) * Service Applicant Information (com.sn_svc_appl_info) * Service Applicant Program Management (com.sn_svc_appl_pgm_mg) * Service Request Criteria (sn_req_criteria) {#plugins-installed-with-psds-addtl-plugins__ul_rwl_nv4_m3c} |
| CSM Investigative Case Management (sn_csm_icm) | Enables organizations to handle and process complaints around various issues such as misuse, fraud or illegal activities. Extends the Customer Service case table for investigations. Purpose-built for Public Sector Digital Services. This plugin includes: Investigative Case Management Foundation |
| Investigative Case Management Foundation (sn_icm) | AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance. Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management. |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_qwl_nv4_m3c}

## Plugins installed with Grants Management {#plugins-installed-with-psds-addtl-plugins__section_up4_zrs_xhc}

The following plugins and applications are installed with the Grants Management (com.sn_gsm_grants) application. The Grants Management application enables government agencies to simplify and streamline grant program set-up, management, application intake, review, and screening using a guided, customizable experience.{#plugins-installed-with-psds-addtl-plugins__table_vp4_zrs_xhc__entry__2}

| Plugin | Description |
|-|-|
| Public Sector Digital Services Core (com.sn_public_sector_digital_services_core) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt) * Business Location (sn_bus_loc) * Agency Support Model (com.sn_agency_support_model) * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Portal (com.glide.service-portal.customer-portal) * Customer Service Install Base Management (com.snc.install_base) * Service Applicant Information (com.sn_svc_appl_info) * Service Applicant Program Management (com.sn_svc_appl_pgm_mg) * Service Request Criteria (sn_req_criteria) {#plugins-installed-with-psds-addtl-plugins__ul_wp4_zrs_xhc} |
| Playbooks for Customer Service Management (com.sn_csm_playbook) | Foundational plugin that enables customers to create playbooks based on individual business needs. Playbooks guide government service agents through sequences of tasks to resolve constituent issues, and helps users to visualize the entire lifecycle of a workflow. This plugin includes: * Customer Service Portal (com.glide.service-portal.consumer-portal) * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Install Base Management (com.snc.install_base) * Agency Support Model (com.sn_agency_support_model) {#plugins-installed-with-psds-addtl-plugins__ul_yp4_zrs_xhc} {#plugins-installed-with-psds-addtl-plugins__ul_xp4_zrs_xhc} |
| Goal Framework (com.snc.goal_framework) | Captures grant program goals and deliverables. Enables strategic planning and helps define and construct strategic priorities and associate goals for the organization, in partnership with Strategic Portfolio Management. |
| Service Applicant Program Management (com.sn_svc_appl_pgrm_mgmt) | The Service Applicant Program Management application, in partnership with Strategic Portfolio Management, empowers organizations to quickly design, configure, and launch applicant-facing programs, such as grants. This solution provides a ready-to-use architecture and guided workflow to streamline the entire setup process. Designed with reusability in mind, this application allows teams to provision multiple applicant programs using a consistent, scalable framework. This plugin includes: * Planning Item Core (com.sn_align_core) * Planning Attributes Core (com.sn_plng_att_core) * Milestones (com.sn_milestones) * Resource Management (com.snc.resource_management) * Portfolio Planning (com.sn_align_ws) * Strategic Planning (com.sn_apw_advanced) {#plugins-installed-with-psds-addtl-plugins__ul_zp4_zrs_xhc} |
| Expanded Model and Asset Classes (com.sn_ent) | Contains all new, default, expanded model classes, asset classes, and model categories defined by ServiceNow. Installation of the Asset Management (com.snc.asset_management) plugin is a prerequisite for this application. |
| Document Templates (com.sn_doc) | Enables users to create HTML and PDF document templates to generate standard letters or documents,automating and simplifying the process of filling, signing, and reviewing a document online. |
| Document Processor (com.sn_doc_processor) | Enabling service owners to configure document categories, document types, document rules, and approval rules for document deferments and exceptions. |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_vp4_zrs_xhc}

## Plugins installed with Social Benefits Playbook {#plugins-installed-with-psds-addtl-plugins__section_aq4_zrs_xhc}

The following plugins are installed with the Social Benefits Playbook (com.sn_gsm_social_benefits) application:{#plugins-installed-with-psds-addtl-plugins__table_bq4_zrs_xhc__entry__2}

| Plugin | Description |
|-|-|
| Public Sector Digital Services Core (com.sn_public_sector_digital_services_core) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Install Base Management (com.snc.install_base) * Agency Support Model (com.sn_agency_support_model) * Consumer Service Portal (com.glide.service-portal.consumer-portal) * Signature Pad (com.snc.signaturepad) * UI Components for Customer Portals (sn_ciwf_ui_cmpnt) {#plugins-installed-with-psds-addtl-plugins__ul_cq4_zrs_xhc} |
| Playbooks for Customer Service Management (com.sn_csm_playbook) | Foundational plugin that enables customers to create playbooks based on individual business needs. Playbooks guide government service agents through sequences of tasks to resolve constituent issues, and helps users to visualize the entire lifecycle of a workflow. This plugin includes: * Dynamic Related Records for Configurable Workspace (sn_uib_dyn_rel_rec) * Customer Service Management (com.sn_customerservice) * CSM Configurable Workspace Bundle {#plugins-installed-with-psds-addtl-plugins__ul_dq4_zrs_xhc} |
| Service Applicant Information (sn_svc_appl_info) | Extends your application and case intake processes by enabling the collection of detailed applicant data. Designed to support both primary and additional applicants, the plugin provides a flexible data model and user-friendly interfaces. You can capture and manage key information---including financial details---at the point of entry. |
| Expanded Model and Asset Classes (com.sn_ent) | Contains all new, default, expanded model classes, asset classes, and model categories defined by ServiceNow. Installation of the Asset Management (com.snc.asset_management) plugin is a prerequisite for this application. |
| Document Templates (com.sn_doc) | Enables users to create HTML and PDF document templates to generate standard letters or documents,automating and simplifying the process of filling, signing, and reviewing a document online. This plugin includes: * Signature Pad (com.snc.signaturepad) * User Criteria Scoped API (com.glideapp.user_criteria.scoped.api) {#plugins-installed-with-psds-addtl-plugins__ul_eq4_zrs_xhc} |
| Document Processor (com.sn_doc_processor) | Enabling service owners to configure document categories, document types, document rules, and approval rules for document deferments and exceptions. |
| Policy as Code Engine (com.sn_pace) | Contains the UI components to support the UI functionality of Policy as Code Engine (PaCE). PaCE provides a centralized platform for storing, managing, and using policies, which are pre-defined rule-sets that drive eligibility determination and benefits. Policies can be mapped to one or more social benefit types. This plugin includes the Policy as Code Engine UI (com.sn_pace_builder). |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_bq4_zrs_xhc}

## Plugins installed with License and Permit Administration {#plugins-installed-with-psds-addtl-plugins__section_fq4_zrs_xhc}

The following plugins are installed with the License and Permit Administration (com.sn_gsm_lic_prmt) application:
{#plugins-installed-with-psds-addtl-plugins__table_gq4_zrs_xhc__entry__2}

| Plugin | Description |
|-|-|
| Public Sector Digital Services Core (com.sn_public_sector_digital_services_core) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Install Base Management (com.snc.install_base) * Agency Support Model (com.sn_agency_support_model) * Consumer Service Portal (com.glide.service-portal.consumer-portal) * Signature Pad (com.snc.signaturepad) * UI Components for Customer Portals (sn_ciwf_ui_cmpnt) {#plugins-installed-with-psds-addtl-plugins__ul_hq4_zrs_xhc} |
| Playbooks for Customer Service Management (com.sn_csm_playbook) | Foundational plugin that enables customers to create playbooks based on individual business needs. Playbooks guide government service agents through sequences of tasks to resolve constituent issues, and helps users to visualize the entire lifecycle of a workflow. This plugin includes: * Dynamic Related Records for Configurable Workspace (sn_uib_dyn_rel_rec) * Customer Service Management (com.sn_customerservice) * CSM Configurable Workspace Bundle {#plugins-installed-with-psds-addtl-plugins__ul_iq4_zrs_xhc} |
| Document Templates (com.sn_doc) | Enables users to create HTML and PDF document templates to generate standard letters or documents,automating and simplifying the process of filling, signing, and reviewing a document online. This plugin includes: * Signature Pad (com.snc.signaturepad) * User Criteria Scoped API (com.glideapp.user_criteria.scoped.api) {#plugins-installed-with-psds-addtl-plugins__ul_jq4_zrs_xhc} |
| Expanded Model and Asset Classes (com.sn_ent) | Contains all new, default, expanded model classes, asset classes, and model categories defined by ServiceNow. Installation of the Asset Management (com.snc.asset_management) plugin is a prerequisite for this application. |
| Service Applicant Information (sn_svc_appl_info) | Extends your application and case intake processes by enabling the collection of detailed applicant data. Designed to support both primary and additional applicants, the plugin provides a flexible data model and user-friendly interfaces. Capture and manage key information---including financial details---at the point of entry. |
| Document Management (com.snc.platform_document_management) | Enables you to manage large numbers of documents efficiently. Provides storage space and a filing system that allows you to easily upload, retrieve and delete documents. |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_gq4_zrs_xhc}

## Plugins installed with Information Request Administration {#plugins-installed-with-psds-addtl-plugins__section_kq4_zrs_xhc}

The following plugins are installed with Information Request Administration (com.sn_gsm_info_req) application:
{#plugins-installed-with-psds-addtl-plugins__table_lq4_zrs_xhc__entry__2}

| Plugin | Description |
|-|-|
| Public Sector Digital Services Core (com.sn_public_sector_digital_services_core) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Install Base Management (com.snc.install_base) * Agency Support Model (com.sn_agency_support_model) * Consumer Service Portal (com.glide.service-portal.consumer-portal) * Signature Pad (com.snc.signaturepad) * UI Components for Customer Portals (sn_ciwf_ui_cmpnt) {#plugins-installed-with-psds-addtl-plugins__ul_mq4_zrs_xhc} |
| Playbooks for Customer Service Management (com.sn_csm_playbook) | Foundational plugin that enables customers to create playbooks based on individual business needs. Playbooks guide government service agents through sequences of tasks to resolve constituent issues, and helps users to visualize the entire lifecycle of a workflow. This plugin includes: * Dynamic Related Records for Configurable Workspace (sn_uib_dyn_rel_rec) * Customer Service Management (com.sn_customerservice) * CSM Configurable Workspace Bundle {#plugins-installed-with-psds-addtl-plugins__ul_nq4_zrs_xhc} |
| Document Management (com.snc.platform_document_management) | Enables you to manage large numbers of documents efficiently. Provides storage space and a filing system that allows you to easily upload, retrieve and delete documents. |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_lq4_zrs_xhc}

## Plugins installed with Service Request Administration {#plugins-installed-with-psds-addtl-plugins__section_oq4_zrs_xhc}

The following plugins are installed with Service Request Administration (com.sn_gsm_srvc_req) application:
{#plugins-installed-with-psds-addtl-plugins__table_pq4_zrs_xhc__entry__2}

| Plugin | Description |
|-|-|
| Public Sector Digital Services Core (com.sn_public_sector_digital_services_core) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Install Base Management (com.snc.install_base) * Agency Support Model (com.sn_agency_support_model) * Consumer Service Portal (com.glide.service-portal.consumer-portal) * Signature Pad (com.snc.signaturepad) * UI Components for Customer Portals (sn_ciwf_ui_cmpnt) {#plugins-installed-with-psds-addtl-plugins__ul_qq4_zrs_xhc} |
| Playbooks for Customer Service Management (com.sn_csm_playbook) | Foundational plugin that enables customers to create playbooks based on individual business needs. Playbooks guide government service agents through sequences of tasks to resolve constituent issues, and helps users to visualize the entire lifecycle of a workflow. This plugin includes: * Dynamic Related Records for Configurable Workspace (sn_uib_dyn_rel_rec) * Customer Service Management (com.sn_customerservice) * CSM Configurable Workspace Bundle {#plugins-installed-with-psds-addtl-plugins__ul_rq4_zrs_xhc} |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_pq4_zrs_xhc}

## Plugins installed with GOV.UK Developer Toolkit {#plugins-installed-with-psds-addtl-plugins__id_er5_xp3_ljc}

The following plugins are installed with the GOV.UK Developer Toolkit application:
{#plugins-installed-with-psds-addtl-plugins__table_rlg_yp3_ljc__entry__2}

| Plugin | Description |
|-|-|
| Service Portal Knowledge Base (com.glide.service-portal.knowledge-base) | Provides a standard architecture for provisioning a variety of government services---such as social assistance programs, service requests, licensing/permitting, and so on---with a government data model that supports case types and agency services provided to constituents or their businesses. Includes: * Customer Service Case Types (com.snc.csm_case_types) * Customer Service Install Base Management (com.snc.install_base) * Agency Support Model (com.sn_agency_support_model) * Consumer Service Portal (com.glide.service-portal.consumer-portal) * Signature Pad (com.snc.signaturepad) * UI Components for Customer Portals (sn_ciwf_ui_cmpnt) {#plugins-installed-with-psds-addtl-plugins__ul_slg_yp3_ljc} |
| Playbooks for Customer Service Management (com.sn_csm_playbook) | Foundational plugin that enables customers to create playbooks based on individual business needs. Playbooks guide government service agents through sequences of tasks to resolve constituent issues, and helps users to visualize the entire lifecycle of a workflow. This plugin includes: * Dynamic Related Records for Configurable Workspace (sn_uib_dyn_rel_rec) * Customer Service Management (com.sn_customerservice) * CSM Configurable Workspace Bundle {#plugins-installed-with-psds-addtl-plugins__ul_tlg_yp3_ljc} |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_rlg_yp3_ljc}

## Plugins installed with Service Portal {#plugins-installed-with-psds-addtl-plugins__section_f1t_rp3_ljc}

The following plugins are installed with the Service Portal (com.glide.service-portal.esm) application, which comes with the GOV.UK Developer Toolkit:
{#plugins-installed-with-psds-addtl-plugins__table_g1t_rp3_ljc__entry__2}

| Plugin | Description |
|-|-|
| Service Portal Knowledge Base (com.glide.service-portal.knowledge-base) |   |
| Service Portal - Service Catalog \[com.glide.service-portal.service-catalog\] |   |
| Service Portal - Service Status \[com.glide.service-portal.service-status\] |   |
| Service Portal Configuration Pages \[com.glide.service-portal.config\] |   |
| Service Portal Designer \[com.glide.service-portal.designer\] |   |
| Service Portal Surveys \[com.glide.service-portal.survey\] |   |
[ ]

{#plugins-installed-with-psds-addtl-plugins__table_g1t_rp3_ljc}

## Plugins installed with ServiceNow Otto for Public Sector Digital Services (PSDS) {#plugins-installed-with-psds-addtl-plugins__section_sq4_zrs_xhc}

The following plugins are installed with ServiceNow Otto for Public Sector Digital Services (PSDS) (com.sn_psds_gen_ai) application:
- ServiceNow Otto Platform (com.sn_genai_platform)

## Optional Plugins available for Public Sector Digital Services and related apps {#plugins-installed-with-psds-addtl-plugins__section_tq4_zrs_xhc}

- Geo Map (sn_geo_map) for Service Request Administration