---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Assign roles to Public Sector users

# Assign roles to Public Sector Digital Services users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Roles control access to features, capabilities, and data in the Public Sector Digital Services application.

## Before you begin

Role required: admin

## About this task

You can assign roles to individual users or groups. Apply roles to groups and the members of those groups inherit those roles.

The Public Sector Digital Services application provides two types of roles: internal roles assigned to internal users such as for government service agents and managers, contributors, managers, and admins, and
external roles for constituents, applicants, and business owners, contacts, channels, and partners. These roles are automatically installed with activation of the Public Sector Digital Services Core application.  
{#psds-config-assign-user-roles__table_ql1_rw4_rkb__entry__2}

| Internal Roles | External Roles |
|-|-|
| Gov-to-business (G2B) * sn_gsm.business_agent * sn_gsm.government_service_manager {#psds-config-assign-user-roles__ul_zcz_wxq_m3c} | Gov-to-business (G2B) Customer * sn_gsm.business_contact * sn_gsm.business_contact_admin * sn_gsm.business_case_manager {#psds-config-assign-user-roles__ul_adz_wxq_m3c}Gov-to-business (G2B) Partner * sn_gsm.business_partner * sn_gsm.business_partner_admin * sn_gsm.business_contact {#psds-config-assign-user-roles__ul_bdz_wxq_m3c} |
| Gov-to-constituent (G2C) * sn_gsm.constituent_agent * sn_gsm.government_service_manager {#psds-config-assign-user-roles__ul_cdz_wxq_m3c} | Gov-to-constituent (G2C) * sn_gsm.constituent * sn_gsm.constituent_contributor {#psds-config-assign-user-roles__ul_ddz_wxq_m3c} |
| Gov-to-Gov (G2G) * sn_gsm.agency_agent * sn_gsm.agency_constituent_agent * sn_gsm.agency_manager * sn_gsm.government_service_manager * sn_gsm.agency_contributor {#psds-config-assign-user-roles__ul_edz_wxq_m3c} ||
[Table 1. Internal and External roles for Public Sector Digital Services]

{#psds-config-assign-user-roles__table_ql1_rw4_rkb}

## Procedure

* You can assign roles to users and groups using guided setup.
* You can also assign roles to users and groups using the ServiceNow AI Platform user administration feature.  
  * Assign a role to a user
  * Assign a role to a group
  {#psds-config-assign-user-roles__ul_crf_45f_vlb}
{#psds-config-assign-user-roles__steps-unordered_mg5_kbn_yhc}
**Related reference**   

* [Roles installed with Public Sector Digital Services](https://www.servicenow.com/docs/84ziQYODgqGZXfvro8usYw "The Public Sector Digital Services application uses roles to provide access to information, identify internal and external users, and establish different types of relationships between users. These roles control access to public sector data through UI-based features such as forms and lists.")