---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Case list page

# Configure the GOV.UK Design System Service Portal Case List page {#ariaid-title1}

Release version: Australia  
Updated June 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure the case list page.

By default, users seeking to view the status of a case they have submitted through the GDS Service Portal will be shown the case list page, which enables a constituent to access all cases they can view or act on in the GDS Service Portal. This may include cases they have submitted, or cases that have been submitted on their behalf.

By default, the Case List page contains the following widgets that can be customized or removed:

* Header widget, which controls which options appear in the page header. Contains GOV.UK logo, global navigation, language selector, notifications, user profile.  
  Note:  
  This widget cannot be cloned for modification. Instead, configure the header menu by associating the header menu with a portal. For more information on configuring a header menu, see [Configure a portal header menu](https://www.servicenow.com/docs/access?context=configure-header-menu&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
* Breadcrumbs widget, which displays information based on where a page is located in a portal, allowing users to navigate around.  
  Note:  
  You can customize this widget only to change the breadcrumb path. For more information, see [KB0719179](https://support.servicenow.com/kb_view.do?sysparm_article=KB0719179).
* Search widget and Typeahead Search widget, which displays a search box that navigates to the search results page with a list of cases related to the search query.
* UK GDS Portal Data List widget, which displays data related to cases from selected case tables in either a list or card format.  
  Note:  
  JSON parameters control what data categories appear on the Case List page in the GDS Service Portal portal. The Portal Data List widget JSON options define the following 10 case data categories:
  * All Cases
  * Action needed
  * Your cases
  * Your draft cases
  * Your requests
  * Your case tasks
  * Your service requests
  * Your information requests
  * Your licenses/permits
  * Your social benefits

  {#psds-config-gds-case-list-page__ul_c51_33j_4jc}You can add new data categories to the GDS Service Portal Case List page by inserting a JSON configuration block into the Portal Data List widget in Service Portal Designer.
* Footer Widget, which displays support links, other resources, and legal disclaimers.  
  Note:  
  Add or edit a footer for your portal by configuring it in the Theme form. For more information on adding a footer to a portal, see [Add a header or footer to a portal](https://www.servicenow.com/docs/access?context=configure-header-menu&version=australia&pubname=australia-platform-user-interface&section=add-header-footer&ft:locale=en-US).
{#psds-config-gds-case-list-page__ul_drh_3pk_ljc}.

For more information on how to edit widgets that appear on a page in the Service Portal Designer, see [Configure the GOV.UK Design System Service Portal Pages](https://www.servicenow.com/docs/bX0jh87EkHfmY_Wb0_QTeA "By default, the GOV.UK Developer Toolkit supplies you with pages that can be used as-is, or customized by adding and removing widgets in Service Portal Designer."). For more information on portal pages, see [Create and edit a page using the Service Portal Designer](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).