---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create a results letter template

# Create a Grants Program results letter template {#ariaid-title1}

Release version: Australia  
Updated March 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an agent or Grants Program manager, you can use templates to compose letters informing applicants of the result, choosing from Award, Rejection (ineligible), and Rejection (decline). These letters are displayed to
applicants on the Grants Management Portal, once a decision has been communicated.

## About this task

You can create and define several results letter or document templates that are used to notify applicants about the final status of their grants proposals. The applicant is then notified and can access and view their results letter and merit review summaries on the applicant portal. If their proposal is approved, they can decline or accept the award notice.

## Before you begin

Role required: sn_svc_appl_pgm_mg.grant_program_manager or sn_svc_appl_pgm_mg.grant_program_director

## Procedure

1. Navigate to AllCSM Configurable WorkspaceLists.
2. Select Grant ProgramsMy grant programs and select a grant program.
3. Navigate to the Decision activity, and select create letter.
* **[Configure Restricted Caller Access for a results letter](https://www.servicenow.com/docs/8jM0xEuB7XBGdOCiPdSfgw)**   
  Once the Grant Program Manager is ready to release the results letters for the applicants, the letters can be configured using Restricted Caller Access.

**Previous topic:** [Set up a grant program in Grants Management](https://www.servicenow.com/docs/3IzpwRfUOAdgL2Y5wmbaHA "Set up and configure the details of a new grant program using Grants Management.")  
**Next topic:** [Configure Restricted Caller Access for a results letter](https://www.servicenow.com/docs/8jM0xEuB7XBGdOCiPdSfgw "Once the Grant Program Manager is ready to release the results letters for the applicants, the letters can be configured using Restricted Caller Access.")

*[\>]: and then