---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure Knowledge Base sources

# Configure Knowledge Base sources {#ariaid-title1}

Release version: Australia  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate the GDS Service Portal with one or more knowledge bases to display articles from this knowledge base in the portal widgets.

## About this task

Note:  
Users with the knowledge_admin or admin role can configure the widget instance options used on the Knowledge Management Service Portal pages. Use the context menu to access the widget instance options and configure a
widget instance. For more information, see [Configure Widgets Instance Options for GOV.UK Design System Service Portal pages](https://www.servicenow.com/docs/8cgyW~ovFwIrQ6HGgIIi2g "You can use widget instances to configure the location, properties, and CSS specific to that instance of the widget. Create unique instances of widgets by configuring the options for each instance.").

You can also use the external content integration feature to integrate content from various external sources and enable unified knowledge search results. For more information, see [Integration with external knowledge sources](https://www.servicenow.com/docs/access?context=knowledge-external-content-integration&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllKnowledgeAdministrationKnowledge Bases to create or edit the knowledge base you want to associate with the GDS Service Portal.
2. Navigate to AllService PortalsPortals.
3. In the Knowledge Bases related list, select Edit.  
   Note:  
   If you don't see the Edit option, confirm that you have the GOV.UK Developer Toolkit application scope selected in the application picker.
4. On the Edit Members form, select one or more knowledge bases to add to the GDS Service Portal, and move the desired knowledge bases from the available items in the Collection column to the Knowledge Bases List column.
5. Select Update.

## Result

The knowledge bases are displayed on the KB homepage for the portal. If no knowledge bases are added, all knowledge bases are available in the portal. If knowledge bases are mapped, only those knowledge bases are available in
the portal. All search results and all widgets display results from the mapped knowledge bases only.

## What to do next

Determine whether certain users or categories of users can access knowledge bases and knowledge articles by controlling contribute and read access. For more information, see [Managing access to knowledge bases and knowledge articles](https://www.servicenow.com/docs/access?context=user-access-knowledge&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

*[\>]: and then