---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create a business record

# Create a business record in Public Sector Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you're a government service agent, create a business record in Public Sector Workspace directly from a service request, interaction, or case when an incident is reported by a constituent, business, or business contact.

## Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, or sn_gsm.service_manager

## Procedure

1. Navigate to the Public Sector Workspace and select lnteractionsAll.
2. Select the interaction number to open an existing interaction record, or select the new icon to create an interaction.
3. Select the interaction type and assign the interaction to a user.
4. **Optional:** Enter a short description of the interaction.
5. Select Save.
6. Select Create Business and fill in the fields.  
   For more information on the fields, see [Business Profile form](https://www.servicenow.com/docs/cSpJdQ4zzGSdffLFJomuXg "Use the Business Profile form in Public Sector Digital Services to capture and display the details about a business. You can add the name and address of the business owner, trademark status, industry information, partner records, or business structure.").
7. Select Submit.  
   The business is now linked to the interaction, and a new tab opens with the business details.

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