---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Set up a results letter

# Set up a results letter using a template in Grants Management {#ariaid-title1}

Release version: Australia  
Updated March 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Select which letter templates you want to use to notify applicants of their results for their proposals submitted for this program. These templates will be sent out once the final decisions have been made. The templates
include an acceptance letter, a rejection letter, an ineligible letter, and a merit review summary.

## Before you begin

Role required: sn_svc_appl_pgm_mg.grant_program_manager or sn_svc_appl_pgm_mg.grant_program_director  
Note:  
Requires it to already be created. For info on how to create see [Create a Grants Program results letter template](https://www.servicenow.com/docs/ZYUAuID2hVXAlalpFwB~CA "As an agent or Grants Program manager, you can use templates to compose letters informing applicants of the result, choosing from Award, Rejection (ineligible), and Rejection (decline). These letters are displayed to applicants on the Grants Management Portal, once a decision has been communicated.")

## Procedure

1. Navigate to AllCSM Configurable WorkspaceLists.
2. Select Grant ProgramsMy grant programs and select a grant program.
3. Select which results letter templates should be used to notify applicants of their results for this program.  
   Choose a letter template for Acceptance, Rejection, and Ineligible letters, and the Merit review summary. By default, the Grants Management Workspace provides generic results letter templates that can be modified to fit your organization's needs.

   You can choose the use the same template for multiple letter types.
4. Select Mark Complete.

## What to do next

[Set up the grants program announcement details](https://www.servicenow.com/docs/tHdOrOdHSRSlbSR8sSADBg#psds-using-gmp-pgr-announcement "Build the program announcement. Define the required forms, terms and conditions, required budget categories, and external-facing point of contact. Provides you with an opportunity to review the grant details.")

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