---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure Manage documents activity UI

# Configure the Manage documents activity UI in Information Request Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Manage Documents activity UI in Information Request Administration to allow agents to view, link, or unlink documents to an information request case.

## Before you begin

This task requires the Document Management \[com.snc.platform_document_management\] plugin to be active on your instance. If Document Management \[com.snc.platform_document_management\] is not active on your instance, see for instructions.

Role required: admin

## Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Select Information Request.
3. Under Intake, select Add Activity.
4. Select Playbooks for Customer Service ManagementManage Documents List.
5. Select the edit button, and rename the action to Manage Documents.
6. Under When to Start, select Immediately.
7. Select View All Properties to set the trigger and edit other configurations.
8. In the top right corner of the screen, select the Advanced button to toggle it on.  
   The Experience tab should now display.
9. Select Automation.
10. Under Record, select Trigger- Information RequestInformation Request Record.
11. Under Conditions, select State Is New, then select Done.
12. Select Experience.
13. Under Associated table, select Information Request, and under Associated Record, select Trigger- Information RequestInformation Request Record.
14. Under Title, select This ActivityLabel.
15. Select Done, then Activate.
{#psds-ir-playbooks-configure-manage-documents__steps_cjf_cdv_2yb}

## Result

The Manage Documents UI activity is now configured, and the modal should now display when you open a new or existing Information Request Administration.

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