---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Using the activity stream

# Using the activity stream in Information Request Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using the activity stream in Information Request Administration

The activity stream in Information Request Administration, accessible via the contextual side panel in Public Sector Workspace, allows ServiceNow customers to efficiently communicate with requesters and track internal work notes related to information request records.
This feature updates dynamically with the current activity in the playbook, helping users relay and monitor case or task progress effectively.
Show full answer Show less  

## Key Features

* **Accessing the activity stream:** Click the activity stream icon in the contextual side panel to open the stream for the current record.
* **Viewing posts:** Toggle between Case and Task views at the top of the stream to see relevant updates and posts tied to either the entire case or specific tasks.
* **Adding communication:** Agents can post internal work notes (visible only to agents) or external comments (visible to both agents and requesters) by selecting the appropriate option in the Compose section and posting their message.
* **Filtering and searching posts:** Use the filter icon to refine posts by type (e.g., work notes, attachments), field changes, flagged posts, or combined filter sets. The search icon enables keyword search across all posts.
* **Sorting posts:** Sort posts chronologically either from newest to oldest or vice versa using the sort icon.
* **Expanding/collapsing posts:** Manage post visibility with options to expand all posts for detailed viewing or collapse them to simplify the stream.

## Practical Benefits

ServiceNow customers leveraging the activity stream can expect streamlined communication between agents and requesters, enhanced visibility into case and task updates, and efficient tracking of important notes and changes. The filtering, searching, and sorting capabilities enable users to quickly find relevant information, improving response times and record management quality.  
You can access the activity stream in the contextual side panel in Public Sector Workspace after you create an information request record using the Information Request Administration. The activity stream enables you to communicate with requesters and make internal notes about the work that is done on a record, making it easier to relay and track information.

## Using the activity stream {#psds-ir-playbooks-using-activity-stream__section_rcf_yr5_vvb}

You can use an activity stream to communicate with requesters and track information on a record. The activity stream updates when the current activity in the playbook is updated.

You can access the activity stream by selecting the activity stream icon (![Activity stream icon.]()) in the contextual side panel.

## Agent tasks in the activity stream {#psds-ir-playbooks-using-activity-stream__section_x2k_nn3_rvb}

The following table lists the tasks that you can do in the activity stream.  
{#psds-ir-playbooks-using-activity-stream__table_bm1_p3k_2qb__entry__2}

| Task | Description |
|-|-|
| View posts for the case or case task | Current activity in the playbook work area that determines the information that is displayed in the activity stream. Scroll through the posts in the Activity section to view the case or task information. At the top of the activity stream, select Case or Task to switch views. |
| Add work notes or comments | In the Compose section: 1. Select the Work notes or Comments activity. 2. Add the information to the text field. 3. Select Post Work Notes or Post Comments. {#psds-ir-playbooks-using-activity-stream__ol_y55_y3k_2qb}The post is added to the Activity section. Internal work notes are private and are only visible to other agents. External comments are visible to agents and requesters. |
| Filter or search posts | At the top of the Activity section, select the filter icon () to display the filter selections: * Post types: Select the types of posts to view, such as the work notes or attachments. * Field changes: Select the fields that you want to view the posts for in only those fields. * Flagged: Enable this button to view the posts that have been flagged as important. * Filter sets: Select two or more filters in this list. {#psds-ir-playbooks-using-activity-stream__ul_zyz_4kk_2qb} Search all activity posts by selecting the search icon (). |
| Sort posts | Sort the posts by the newest to the oldest or the oldest to the newest posts by selecting the sort icon (![Sort icon.]()) |
| Expand and collapse posts | Expand and collapse posts by selecting the more options icon (![More options icon.]()): * Expand all posts: Expands the posts to view additional details. * Collapse all posts: Returns the posts to their previous state. {#psds-ir-playbooks-using-activity-stream__ul_wyr_gpk_2qb} |
[Table 1. Agent tasks]

{#psds-ir-playbooks-using-activity-stream__table_bm1_p3k_2qb}