---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Using the contextual side panel

# Using the contextual side panel in License and Permit Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The contextual side panel provides you with the tools that can help you to research and resolve problems about your cases.

The contextual side panel in the Public Sector Workspace gives you access to information that can help you resolve license and permit request cases.

It includes a column of icons that you can select to access different types of information.

The following table shows you the tabs that you should see on the contextual side panel in the License and Permit Administration.
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| Field | Description |
|-|-|
| Record information icon | Relevant information about a record. In License and Permit Administration, the ribbon displays the record information, constituent details, the case timeline, and the active and inactive service level agreements (SLAs). For more information on how to view information about the ribbon in playbooks, see [Viewing the ribbon information in License and Permit Administration](https://www.servicenow.com/docs/iyh9O7AVOOc_dAX2FQhlEg "You can view the information about the ribbon in the contextual side panel in Public Sector Workspace. The ribbon displays the important information about the case, such as the information request record information, constituent contact details, and the case timeline."). |
| Activity stream icon ![Activity stream icon]() | Ability for you to communicate with requesters and make internal notes about the work that is done on a record. |
| Attachments icon () | Ability for you to attach knowledge base content to a response to the requester in the activity stream. |
| Dynamic Related Records icon () | Related records in the contextual side panel that dynamically change based on the context of the current record or playbook activity. |
| Email template icon () | Reusable content for the subject line and message body of email notifications. |
| Template icon () | Standard content that is related to resolving the issue. To create a template, select the template icon . |
[Table 1. Contextual side panel tabs]

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