---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Track license and permit requests

# Track license and permit requests using License and Permit Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track all the license and permit requests that are assigned to you or other agents in your government agency by using the License and Permit Administration.

## Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, and sn_gsm.service_manager, sn_gsm_lic_prmt.case_task_agent, sn_gsm_lic_prmt.case_task_agent,
sn_gsm_lic_prmt.government_service_manager

## About this task

When you select a case, a form opens with the following sections:

* A record of activity on the case, including added attachments or any interactions between the requester and the license and permit request case agent.
* Tasks or actions that need to be taken on the user's part, such as accepting or rejecting a case outcome.
* The case details, including contact information, the case number, and the case's stage and status.
* Any attached files.
{#psds-lpr-playbook-view-lp-request-agent__ul_tlh_swd_hvb}

## Procedure

1. Open the License and Permit Administration by navigating to Lists in the Public Sector Workspace.
2. Navigate to the License and Permit Requests list and select All.
3. In the License and Permit Requests section, select a list that is described in the following table.  
   {#psds-lpr-playbook-view-lp-request-agent__table_p2q_twd_hvb__entry__2}

   | List | Description |
   |-|-|
   | All | All license and permit request cases that the agent has access to. |
   | My Cases | All license and permit request cases assigned to the agent. |
   | My Open | Open cases assigned to the license and permit request case agent. |
   | Unassigned for my group | Cases that belong to any of the license and permit request case agent's groups but haven't been assigned to an agent. |
   [Table 1. License and Permit Request Lists]

   {#psds-lpr-playbook-view-lp-request-agent__table_p2q_twd_hvb}
{#psds-lpr-playbook-view-lp-request-agent__steps_wvs_x53_dxb}