---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Using the activity stream

# Using the activity stream in License and Permit Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using the activity stream in License and Permit Administration

The activity stream in License and Permit Administration, accessible via the contextual side panel in Public Sector Workspace, helps ServiceNow users efficiently communicate and track information related to license and permit request records.
It updates dynamically with the current activity in the playbook, enabling transparent collaboration between agents and requesters.
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## Key Features

* **Access and Navigation:** Open the activity stream by selecting its icon in the side panel. Switch views between case-level and task-level posts to focus on relevant information.
* **Communication:** Agents can add **internal work notes** that remain private among agents, or **external comments** visible to both agents and requesters, facilitating clear and documented communication.
* **Filtering and Searching:** Use filters to display specific post types (e.g., work notes, attachments), field changes, or flagged important posts. Multiple filters can be combined, and a search feature allows querying all activity posts.
* **Sorting:** Sort posts chronologically either from newest to oldest or vice versa to streamline review and follow-up.
* **Post Management:** Expand or collapse posts individually or in bulk to manage the visibility of detailed information within the activity stream.

## Practical Benefits for ServiceNow Customers

By leveraging the activity stream, ServiceNow customers can:

* Maintain a clear, chronological record of communications and work notes related to license and permit requests.
* Improve collaboration and transparency between agents and requesters through visible external comments.
* Easily locate specific updates or changes using robust filtering, searching, and sorting capabilities.
* Efficiently manage information visibility to suit workflow needs with expand/collapse controls.

This functionality streamlines case management, enhances communication clarity, and supports effective tracking of all activities performed on license and permit records.  
You can access the activity stream in the contextual side panel in Public Sector Workspace after you create an license and permit request record using the License and Permit Administration. The activity stream enables you to communicate with requesters and make internal notes about the work that is done on a record, making it easier to relay and track information.

## Using the activity stream {#psds-lpr-playbooks-using-activity-stream__section_rcf_yr5_vvb}

You can use an activity stream to communicate with requesters and track information on a record. The activity stream updates when the current activity in the playbook is updated.

You can access the activity stream by selecting the activity stream icon (![Activity stream icon.]()) in the contextual side panel.

## Agent tasks in the activity stream {#psds-lpr-playbooks-using-activity-stream__section_x2k_nn3_rvb}

The following table lists the tasks that you can do in the activity stream.  
{#psds-lpr-playbooks-using-activity-stream__table_bm1_p3k_2qb__entry__2}

| Task | Description |
|-|-|
| View posts for the case or case task | Current activity in the playbook work area that determines the information that is displayed in the activity stream. Scroll through the posts in the Activity section to view the case or task information. At the top of the activity stream, select Case or Task to switch views. |
| Add work notes or comments | In the Compose section: 1. Select the Work notes or Comments activity. 2. Add the information to the text field. 3. Select Post Work Notes or Post Comments. {#psds-lpr-playbooks-using-activity-stream__ol_y55_y3k_2qb}The post is added to the Activity section. Internal work notes are private and are only visible to other agents. External comments are visible to agents and requesters. |
| Filter or search posts | At the top of the Activity section, select the filter icon () to display the filter selections: * Post types: Select the types of posts to view, such as the work notes or attachments. * Field changes: Select the fields that you want to view the posts for in only those fields. * Flagged: Enable this button to view the posts that have been flagged as important. * Filter sets: Select two or more filters in this list. {#psds-lpr-playbooks-using-activity-stream__ul_zyz_4kk_2qb} Search all activity posts by selecting the search icon (). |
| Sort posts | Sort the posts by the newest to the oldest or the oldest to the newest posts by selecting the sort icon (![Sort icon.]()) |
| Expand and collapse posts | Expand and collapse posts by selecting the more options icon (![More options icon.]()): * Expand all posts: Expands the posts to view additional details. * Collapse all posts: Returns the posts to their previous state. {#psds-lpr-playbooks-using-activity-stream__ul_wyr_gpk_2qb} |
[Table 1. Agent tasks]

{#psds-lpr-playbooks-using-activity-stream__table_bm1_p3k_2qb}